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Patient Coordinator - Remote

Company: TCWGlobal (formerly TargetCW)
Location: Nashville
Posted on: January 16, 2022

Job Description:

Overview Patient Coordinator - Customer Service Representative Fully Remote, Illinois, U.S. 6-Month Contract, Potential for Extension Pay Rate: $17 - $22/hr Benefits: Medical/Dental/Vision/401K and weekly pay! Are you passionate about helping others? Are you considering exploring a career in the patient care side of healthcare? Our client, a global health company, is seeking a motivated Customer Service Representative (Patient Coordinator) who will work with patients who are enrolled in a brand new, exclusive health program. On a daily basis, the Customer Service Representative will contact patients who have inquiries or concerns related to this program. This role is facilitated through inbound and outbound phone calls and emails. Individuals in this role should be natural problem-solvers with excellent customer service skills and a focus on prompt, efficient, and courteous service. They will identify the patient (customer) needs, clarify information, research issues, and provide solutions in a timely manner. This can include handling any customer issues, questions, and account concerns.
All interactions must be documented and may also need to be entered into a CRM system. Individual will be helping mostly elderly patients with chronic diseases, who may have very little familiarity with technology and monitoring devices. The right person for the role will have considerable patience, understanding, and a general sense of compassion and derive pride in helping the most vulnerable population receive the best care possible. RESPONSIBILITIES: --- Make outbound calls to patients to get them up and running on the program and/or who may be experiencing issues with the service and obtain feedback.--- Answer or make calls to patients and accounts to learn about and address their needs, complaints, or other issues with products or services.--- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that patients and accounts feel supported and valued.--- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.--- Communicating and coordinating with the VitalSight team and management any escalated issues or concerns.--- Adhere to all company policies and procedures.--- Understanding of company products, services, and policies. EDUCATION, EXPERIENCE AND CERTIFICATIONS: Education:
--- High School Diploma or equivalent.--- Medical Assistant or CNA certification preferred Experience:
--- Previous experience working with patients preferred.--- Ability to perform with minimal supervision.--- Ability to stay calm when customers are stressed or upset.--- Comfortable using computers and office technology.--- Self-starter, able to work in a dynamic, changing environment.--- Understanding of company products, services, and policies Would you make a good edition to the team? Apply now, or email your most recent resume directly to daniel.melena@tcwglobal.com for immediate consideration.

  • TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Keywords: TCWGlobal (formerly TargetCW), Nashville , Patient Coordinator - Remote, Other , Nashville, Tennessee

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