IT Operations Team Lead

Company: Tractor Supply Company
Location: Brentwood
Posted on: January 16, 2022

Job Description:

This position is responsible for managing the day to day activities and development of the operation technician personnel as well as coordinating all production operations and support tasks owned by the team.Experience: 5+ years related experience with application and database interfaces, email, network and system monitoring software, application development software and operating system software. 1 year of leadership experience preferred. Education: Bachelor's degree preferred. Any suitable combination of education and experience will be considered.Other knowledge, skills or abilities: Strong knowledge of all phases of computer operations. Strong knowledge of automated scheduling. Strong ability to discern information from written reports and on-screen data. Strong understanding of operations and business correlation. Strong ability to lead a small team. ResponsibilitiesManage, coordinate, motivate, and monitor the day-to-day work and development of the Operation Technician personnel to ensure active and recently resolved incidents are communicated to the necessary shifts. Facilitate the Critical Incident Resolution process to ensure proper escalations during the event and schedule the Correction of Errors meeting following the event, coordinate the support for ad-hoc processes that are executed to support the business. Work directly with IT departments to manage documentation, processes, and procedures related to department specific jobs, systems, and applications. Deliver status updates to the team, peers, management, and end-users; manage reporting of the daily scorecard to the business. Provide tier 1 support for IT production systems according to established policies, procedures, resource availabilities, schedules and special instructions. Identify and report hardware and software malfunctions in operations and engage advanced diagnostic techniques for complex problems in all environments. Participate in 24x7 on call rotations.

Keywords: Tractor Supply Company, Nashville , IT Operations Team Lead, Other , Brentwood, Tennessee