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Implementation Specialist

Company: Lucent Health Solutions LLC
Location: Nashville
Posted on: January 16, 2022

Job Description:

Implementation SpecialistRole SummaryThe Implementation Specialist is responsible in assisting the Sales Executive and/or Account Executivesuccessfully onboard new client with Lucent Health. With the ability to begin the new business process90 days from the client's desired effective date, this role as primary contact with a group is key tosetting the tone for the ongoing relationship and overall experience. The Implementation Specialist willbe counted on in performing assigned implementation task ownership that ensures time sensitiveactions that lead to a successful "new client" implementation.Daily role responsibilities:--- Responsible for creating Welcome Letter and delivering to new client and broker partnership.--- Ensures timely completion of tasks assigned by updating the Implementation Coordinator of taskstatus or completion.---Will work with Sales and Client Services to manage tasks required by client and their broker partners throughout the implementation process.--- Works with various internal business units to gain full knowledge of the implementation processincluding but not limited to understanding Benefit Plan, Plan documents and Operational processesinvolved in a successful client implementation.--- Responsible for scheduling and assisting with the coordination of implementation calls with the client and their broker partner. This would include, the creation of call agenda, recap of previous calls, follow up on outstanding issues, summary from relevant parties on call, wrap up, distribution of notes and tasks.--- Escalate to Client Services and Sales any issues that will delay the start of the implementation process of the internal team.Role expectations:--- Maintain up to date and thorough knowledge of employee benefit provisions for group health plans including VBP, Traditional Medical, Narus Health, Prescription Drugs, MEC, MERP, Dental, Flex and Vision, etc.--- Demonstrate excellent communication, troubleshooting, listening and problem-solving skills.--- Sense of urgency to meet critical timelines based on client's desired open enrollment and/or effective date.--- Ability to multi-task and prioritize, excellent organization skills. This position could be a good fit if you have:--- Minimum 1+ year project management.--- Bachelor's degree Associate Science degree PMP or similar.--- TPA workflow knowledge. --- Medical/Health Care experience preferred. --- Strong computer skills and verbal communication.--- Sales support/Client Services/Account Management experience highly desirable.Skill Set:--- Project Management--- Excellent written and verbal communication skills.--- Attention to Detail--- Customer/Client Focus--- Problem Solving/Analysis--- Technical Capacity/proficient in Excel and Microsoft Word, SalesForce, SmartsheetOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical and Emotional Demands: While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.Equal Employment Opportunity Policy StatementLucent Health Solutions, Inc. is an Equal Opportunity Employer. PI158918309

Keywords: Lucent Health Solutions LLC, Nashville , Implementation Specialist, Other , Nashville, Tennessee

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