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Service Center Specialist/ HR Specialist

Company: News Corp
Location: Antioch
Posted on: November 23, 2021

Job Description:

News Corp

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

Nashville

Full time
Job_Req_27663

About News Corp:

News Corp seeks to hire individuals who work well in a team-driven environment, are highly

motivated, intelligent, have sound judgment, and have demonstrated excellence in prior

endeavors. We seek candidates with good problem-solving skills. These include the ability to

identify problems and issues, assess possible solutions, implement the best solution, and

design protocols to prevent recurrence.

News Corp is a global diversified media and information services company focused on creating

and distributing authoritative and engaging content to consumers and businesses throughout

the world. The company comprises businesses across a range of media, including: news and

information services, book publishing, digital real estate services, cable network programming in

Australia and pay-TV distribution in Australia.

Job description

The HR Specialist is a key member of a team providing excellent HR customer service to Employees and Line Managers across the company network.

About the role:
Fielding HR queries and requests from Employees and Line Managers via email requests, phone, and chat - Example topic areas include benefits, Leave of Absence, PTO balances, employee care & development, onboarding, offboarding, etc.
Completing employee transactions across multiple HR systems, ensuring that the centralised HRIS (Workday) remains the source of truth
Managing employee lifecycle data inputs with impeccable accuracy
Serving as a first point of contact for HR clients on general HR queries regarding tools, processes, and policies
Resolving core HR queries directly with Employees and Line Managers. Partnering with HR SME Teams to resolve complex queries
Understanding the whole of HR in order to know where to transition queries. Collaborating with other HR teams to deliver resolutions
Coaching employees on available HR self-service tools and resources to drive efficiency and customer satisfaction
Providing an excellent customer experience and managing to defined Service Level Agreements (SLAs)
Helping stakeholders interpret and understand how HR policies impact them and their direct reports, and tactically navigate HR systems and tools.
Recommending enhancements in systems and processes to solve problems or improve effectiveness of function
Communicating effectively to Workday Operations Management team, including escalations as necessary

Qualifications
Thorough understanding of different roles and responsibilities within the HR function
Ability to multi-task in fast-paced environment
Strong attention to detail to deliver impeccable accuracy and quality
Strong analytical skills
Ability to manage ambiguity
Commercially focused and customer-driven
Detail oriented with excellent interpersonal communication skills (verbal and written)
Excellent customer service skills including active listening and translating client needs.
Time management skills and ability to stay organized
Ability to prioritize and have discernment to know when to properly escalate and get feedback
Experience working with contemporary HR Technology platforms is preferred (e.g. Workday, ServiceNow)
Bachelor's Degree or equivalent work experience in a related field

Job Category:
Human Resources Team

PI151408417

Keywords: News Corp, Nashville , Service Center Specialist/ HR Specialist, Other , Antioch, Tennessee

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