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Contact Center Representative

Company: The Tennessee Credit Union
Location: Nashville
Posted on: November 22, 2021

Job Description:

The Tennessee Credit Union is seeking a Contact Center Representative to serve in our Member Contact Center. TTCU's Member Contact Center is a full-time fast paced environment, perfect for the energetic person who is eager to build their career in the credit union industry. The ideal candidate will provide superior member service while demonstrating friendliness via telephone and other remote delivery channels with a goal of first-call resolution for all member requests. The ideal candidate will have very strong interpersonal skills, a professional demeanor, and have a sincere attitude in order to deliver an exceptional member experience for every member, every time. Day-to-day job duties include: completing transactions, providing information on products and services, performing administrative functions on credit and debit cards, complete wire request, and assisting other departments with transactions. This position will be based out of our Main Office in Nashville, TN. Hours are Monday - Thursday 8:00a - 5:00p and Friday 8:00a - 6:00p, with some exceptions. Compensation: Begins at a minimum of $14/hr. Additional Compensation Opportunities: TTCU offers an incentive program based on referrals of products and service and goals met by the Credit Union.The Tennessee Credit Union exists to care for the lives of our employees, member, families, and communities. We care by putting people before profit, relationships before fees, families before timecards, and community trust before growth. While we're serious about our mission, we don't take ourselves too seriously. We are a team that values creativity, collaboration, and above all fun!BENEFITSWe are proud to offer competitive wages and an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more! Visit our careers page to learn more. REQUIREMENTS

General knowledge of Credit Union operations, of products and services.Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions.Pleasant telephone voice and personal demeanor.Ability to work in a non-smoking environment.Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset.PHYSICAL REQUIREMENTS
Ability to sit for long periods of time.Ability to us a computer for long periods of time.QUALIFICATIONS
  • High school diploma or equivalent required
  • 1 year customer service experience required, in a call center setting or comparable position preferred.Prior experience working in a financial institution preferred.To be hired for this position, candidates must have an acceptable credit history. TTCU will run a credit report prior to employment. Good credit history is considered an essential element for this position. In addition, the candidate must pass a drug screen and background check.TTCU is an Equal Opportunity Employer. No recruiters please.

Keywords: The Tennessee Credit Union, Nashville , Contact Center Representative, Other , Nashville, Tennessee

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