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Referral Specialist - Call center

Company: Kelly Services
Location: Nashville
Posted on: November 22, 2021

Job Description:

Kelly Services is searching for a Onsite Referral Specialist
week 1: Sunday, Wed, Thurs 6p-630am
week 2: Mon, Tues, Fri, Saturday 6p - 630a 1 shift will be on call.
The Referral Screening Specialist is responsible for accepting the referral of potential organ/tissue donors. This position routinely reviews, analyzes, and interprets medical data to determine medical suitability according to OPO and Tissue Bank Criteria, Standard Operating Procedures SOP and Guidelines.
Must be fluent in medical terminology or willing to take a medical terminology course prior to employment.
Must have high emotional que
+ 1. Effectively interacts with all referring partners and maintains accurate documentation of the screening process via data entry, following established referral intake procedures.
+ 2. Effectively evaluates medical information provided by medical professionals, concurrently transcribing the provided information into the DCI electronic record.
+ 3. Evaluates donation potential of patients referred, utilizing screening criteria provided by the AATB, FDA, CDC, and DCI partner processors.
+ 4. Effectively communicate medical details and information obtained throughout the donation process.
+ 5. Effectively verifies the family has been notified of the death, verifies the state of the family.
+ 6. Works with internal and external partners to facilitate the donation process through coordination and communication of individual case information and logistics.
+ 7. Responsible for routing medically eligible referrals to appropriate divisional department for follow up.
+ 8. Per protocol, communicates any hospital development, Medical Examiner/Coroner and/or funeral home concerns or feedback to the appropriate divisional department.
+ 9. Communicates logistics with key stakeholders such as funeral homes, medical examiners, external recovery partners and processors.
+ 10. Participates in any needed training, performance measurement, process improvement, departmental QA/QC activities and special projects as directed. 11. Performs other related duties as assigned. .
**Why Kelly** **--** **?**
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
**About Kelly** **--**
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, Nashville , Referral Specialist - Call center, Other , Nashville, Tennessee

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