Field Tech Senior Associate
Company: NTT DATA
Location: Nashville
Posted on: October 14, 2021
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Job Description:
Req ID: 152302
NTT DATA Services strives to hire exceptional, innovative and
passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization,
apply now.
We are currently seeking a Field Tech Senior Associate to join our
team in Nashville, Tennessee (US-TN), United States (US).
Main Responsibilities:
This role combines strong technical skills with an emphasis on
delivery high level of customer service.
Responsibilities include performing advanced configuration and
repair of desktop/notebook computer equipment.
Advanced troubleshooting technical issues on desktop/notebook
computer equipment.
Execute service delivery (IMAC, Break Fix, Desk Side Support)
according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability
to conduct Managed Client Services.
Performs troubleshooting, parts replacement, system upgrades, and
basic deployments & repair on Client Assets in campus / remote
locations.
Identifies potential issues that could adversely impact End User
experience and follows through on action steps.
Utilizes advanced tools / technical knowledge to remediate customer
problems and conduct scheduled installs.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Field Services Management on issues that impact the
entire operation at a given site
Provides technical feedback to Level 1 Service Desk and Level 2
Field Service on technical / process issues that be used to improve
overall service delivery.
When required - provides onsite shadowing to NTT Data Program Field
Service Team.
Nice to have experience will include low-level configuration and
support of server /storage equipment when guided by more senior
personnel. Trouble shooting of network drops and or cabling.
Basic Qualifications:
INDPUBLIC
About NTT DATA Services
NTT DATA Services is a global business and IT services provider
specializing in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services. We are part of the NTT family of
companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will
consider all qualified applicants for employment without regard to
race, gender, disability, age, veteran-status, sexual orientation,
gender identity, or any other class protected by law. To learn
more, please visit
https://us.nttdata.com/en/about-us/content/diversity-and-inclusion.
Furthermore, NTT DATA Services will make accommodations for
eligible applicants on a case-by-case basis. Please
emailEEOOfficer@nttdata.com for assistance.
Job Segment:
Consulting, Cloud, User Experience, Technical Support, Technology
Keywords: NTT DATA, Nashville , Field Tech Senior Associate, Other , Nashville, Tennessee
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