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IT Support Engineer II

Company: Amazon.com Services LLC
Location: Nashville
Posted on: September 16, 2021

Job Description:

About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them

About The Role
The OpsTech IT Centralized team provides world-class remote IT technical services & support to Amazon’s World Wide Fulfillment Operations teams on a 24x7 basis from regions around the globe. Members of the OpsTech IT Centralized team solve a wide variety of IT issues and are the first point of escalation for our customers to resolve issues in an expeditious manner. Team members in North America, typically work on 4 day, 10 hour per day shifts.

What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Responsibilities include, but are not limited to
· Troubleshooting difficult IT problems without SOPs
· Planning and coordinating CMs and CM templates.
· Collaborating with internal teams or vendors to lead projects.
· Leading continuous improvement efforts.
· Auditing the quality of work performed and provide constructive feedback when necessary.
· Automating manual tasks; create/improve small tools that help make team operations more efficient.
· Serving as the first point of escalation.
· Participating in hiring, training and development of others.


BASIC QUALIFICATIONS

· High School or equivalent diploma
· 3+ years IT experience with client, server, and network service delivery
· 4+ years of hands on IT systems or relevant experience in a commercial production environment
· 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· 4+ years of experience troubleshooting skills in a multi-user high availability environment
· 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
· Must possess strong analytical skills with demonstrated problem solving ability.
· Ability to explain complex IT concepts in simple terms.
· Excellent written and verbal communication skills.
· Proven ability to work successfully with limited supervision.

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Bachelor’s degree in Computer science or IT related field
· Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications
· Strong troubleshooting skills of very complex systems
· Ability to manage high priority projects

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Keywords: Amazon.com Services LLC, Nashville , IT Support Engineer II, Other , Nashville, Tennessee

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