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OPS Manager, Engagement Strategy (Referrals)

Company: Ascension
Location: Nashville
Posted on: September 16, 2021

Job Description:

We Are Hiring:

At Ascension, we respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative.  We reward them with respect and recognition.  We seek balance in our work and in our lives, and encourage spirituality in the workplace.  Every associate at Ascension is unique and comes to us with different needs. We strive to have the programs in place that meet those needs.


As the Ops Manager, Engagement Strategy (Referrals). you will work closely with Local Ascension Care Management Leaders to Identify, Stratify and Prioritization populations for Care Management Programs. The role will ensure referral sources, referral streams and populations are prepared for management through applications for the Care Management Teams.


This role is remote with 25% travel.

What You Will Do:

Key Responsibilities:

  • Identify data relevant for referral streams for local Contracts within local Care Management programs
  • Identify data relevant for referral streams for National Contracts within local Care Management programs
    • Including but not limited to SmartHealth, Ascension Complete, SNP, Ascension Personalized Care 
  • Work closely with Local Ascension Care Management Leaders to Identify, Stratify and Prioritization populations for Care Management Programs
  • Ensure oversight and understanding of National Care Management Program and Services and encourage best use of National CM Programs within the local market
  • Work with markets on Patient segmentation in markets to ensure appropriate risk identify
  • Partners closely with Clinical Director of Operations and OPS Manager for National CM Implementation 
  • Collaborates with ADSI, Value Based Market Directors and Ascension Technology to ensure population engagement is effective.


Manage assigned program(s) to meet business objectives.

  • Develop program goals and infrastructure to align with defined business strategy.
  • Manage program through creating program plans, management tools and reporting capabilities.
  • Lead cross-functional teams and ensure resources are assigned to meet program goals.
  • Recommend program budget and monitor and adjust plan as resource requirements change.
  • Communicate and document program quality outcomes and progress metrics.
  • Address and resolve project issues to ensure goals remain on track.
What You Will Need:


  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.
Why Join Our Team:

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


Keywords: Ascension, Nashville , OPS Manager, Engagement Strategy (Referrals), Other , Nashville, Tennessee

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