Located in Brentwood, TN
More than a Place to Work.
Customer Solutions Team Member at Tractor Supply Company, you will
strive to make our customers’ day by providing legendary service as
you solve problems during phone and email conversations. We believe
in teamwork, so you will be empowered to identify creative
solutions to customer challenges, but we will be there to support
you along the way.
Your Incredible Career Starts here.
are here to celebrate your hard work each day, and we value your
long-term development. We thrive on open communication, so tell us
what you need, and we will be there for you. With your winning
attitude and open mind, we are committed to helping you grow. We
look forward to welcoming you to the Tractor Supply
- Full-time: Our
schedule operates on a rotation that requires Saturday and Sunday
shifts every other weekend. Our full-time schedules consist of a
40-hour work week, with your shift rotations determined by our
customers’ needs. Schedules are published 4-6 weeks in advance so
that you know your schedule for the near future.
- Part-time: Nights
and weekend shifts with a minimum of 20 hours per
Hours of Operations:
be scheduled for a 40-hr. work week within these hours:
6:00 am – 9:15 pm
7:00 am – 8:00 pm
Compensation and Benefits Highlights:
position offers an hourly rate of $15.25 paid on a bi-weekly
will also have access to benefits that support your physical,
emotional, and financial wellbeing, like tuition reimbursement,
paid parental leave, and mental health resources
Flexible Onsite / Work from Home Options:
training is complete and performance metrics have been met, you
will be eligible to work at least 2 shifts onsite at the Brentwood,
TN office and up to 3 shifts of their choice a week working from
represents Tractor Supply Companies Mission and Values and the
Brand during each customer engagement.
calls in a Call Center environment
documents all customer contacts, inquiries, and concerns in the
with a sense of urgency on any research or additional contact to
ensure customer complaint or query is resolved in a timely
the field, vendors and internal departments to ensure resolution to
customer contacts as needed.
product information and project information, which could include
recommending products to purchase and/or their effective
perform other duties as assigned *
- Basic computer
skills with experience in Microsoft Word, Microsoft
communication (verbal, listening, and written) and interpersonal
ability to handle conflict positively
Strong sense of
demonstrate strong problem solving, multi-tasking and critical
call logging systems is preferred
service-focused call center experience is helpful
Supply Company (TSCO), the largest
rural lifestyle retailer in the United States, is dedicated to
enhancing our strong company culture built on our Team Members’
commitment to our Mission and Values. With over 1,900 stores
in 49 states and an innovative e-commerce platform, Tractor Supply
ranks in the Fortune 400 with annual revenues of more than $10
billion and growing! Come grow your career with us as we serve
those who live “Life out Here”!
Click Here to See Why We are a Great
Place to Work!
Tractor Supply Company
offers a competitive Benefits package, including Medical, Dental, &
Vision plans, to all Full-time Team Members as well as Part-time
Team Members who are deemed eligible based on a minimum hours
requirement. In addition, TSC offers access to other Benefits such
as a Health Savings Account, Life Insurance, 401(k), and an
Employee Stock Purchase Plan.