Customer Support Rep - Bilingual - Located in Brentwood, TN

Company: Tractor Supply
Location: Gallatin
Posted on: June 11, 2021

Job Description:

Located in Brentwood, TN

As a Bilingual Customer Solutions, Team Member it would be your responsibility to answer customer inquires in a call center environment. We are looking for candidates who are dedicated to working hard, having fun and making money while providing legendary service to our customers.

Schedule:

Our schedule operates off a rotation that requires Saturday and Sunday shifts every other weekend. You’ll be given a full 40-hour work week, but your shift rotations will be determined by the need of the business that change week over week. Schedules are published 4-6 weeks in advance so that you know your schedule for the near future.

Hours of Operations:

We are looking for candidates that have availability within these hours.

Monday-Saturday – 6:00 am – 9:15 pm

Sunday: 6:00 am – 8:00 pm

Compensation:

This position offers an hourly rate of $15.75 paid on a bi-weekly schedule.

Flexible Onsite / Work from Home Options:

After training is complete and performance metrics have been met, Team Members are eligable to work at least 2 shifts onsite at the Brentwood, TN office and up to 3 shifts of their choice a week working from home. 

• Answer, log, and resolve all customer comments, inquiries, and concerns.
• Complete online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center.
• Follows through with any research or additional contact to ensure customer complaint or query is resolved.
• Partners with the Store or District Manager to ensure resolution to customer comments as needed.
• Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use.
• Professionally represents Tractor Supply Company and the Brand in each and every customer engagement.

Education and Experience:

High school education or equivalent. A college degree is helpful. Any suitable combination of education and experience will be considered; store operations, retail, and customer service experience preferred.

Essential Skills:

• Bilingual (Spanish)
• Basic computer skills with experience in Microsoft Word, Microsoft Excel
• Strong communication (verbal, listening, and written) and interpersonal skills
• Must have ability to handle conflict positively
• Strong sense of urgency
• Must demonstrate strong problem solving, multi-tasking and critical thinking skills
• Experience in call logging systems is preferred
• Customer service-focused call center experience is helpful

Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members’ commitment to our Mission and Values.  With over 1,900 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with annual revenues of more than $10 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

Click Here to See Why We are a Great Place to Work!

Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.

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