Agent-Cust Svc-In Room Dining - Gaylord Opryland Resort & Convention Center - (140027X3)
Location: Nashville
Posted on: February 25, 2021
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Job Description:
It?s a powerful feeling, to belong. It?s that moment you feel
truly and completely yourself. It?s working with a team you call
family. At Gaylord Hotels we know that when you feel at home,
you?ll make our guests feel at home. And it?s why so many of our
STARS come for a job, but stay for a career. If this sounds like
the place for you, join us.
Gaylord Opryland Resort & Convention Center located at 2800
Opryland Drive, Nashville, TN, and 37214 is currently hiring a
Agent-Cust Svc-In Room Dining (140027X3).
Responsibilities include: Serve food courses and alcoholic
beverages to guests. Set tables according to type of event and
service standards. Answer questions on menu selections. Communicate
with the kitchen regarding menu questions, the length of wait,
recook orders, and product availability. Communicate additional
meal requirements, allergies, dietary needs, and special requests
to the kitchen. Record transaction in MICROS system at time of
order. Check in with guests to ensure satisfaction with each food
course and/or beverages. Pick-up trays and clean tables as needed
to ensure a clean dining area. Maintain cleanliness of work areas,
china, glass, etc., throughout the day. Maintain cleanliness of
work and guest areas by clearing, collecting and returning food and
beverage items to proper area. Complete closing duties, including
restocking items, turning off lights, etc. Present physical and
accurate check to guest and process payment.Follow all company and
safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and
maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality
expectations and standards. Read and visually verify information in
a variety of formats (e.g., small print). Stand, sit, or walk for
an extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance and objects in excess of 50 pounds
with assistance. Grasp, turn, and manipulate objects of varying
size and weight, requiring fine motor skills and hand-eye
coordination. Move over sloping, uneven, or slippery surfaces as
well as up and down stairs and/or service ramps. Reach overhead and
below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by
Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027X3
To search all jobs or learn more about careers with Gaylord Hotels:
www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice
around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com.
Keywords: , Nashville , Agent-Cust Svc-In Room Dining - Gaylord Opryland Resort & Convention Center - (140027X3), Other , Nashville, Tennessee
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