Customer Service Representative

Company: Collabera
Location: Nashville
Posted on: January 15, 2021

Job Description:

******************************************************************************************Industry: Health CareJob Title: Customer Service RepresentativeDuration: 5+ months with (extension and permanent placement depending on attendance and performance)Work Hours: Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on needLocation: Houston, TX 77092 [remote during COVID-19]***** Looking for someone with strong customer service or medical or healthcare experience *****Job Description -- Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guding on the appeals process, guding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.-- Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.-- Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.Schedule Notes-- Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need.-- Open all holidays accept for Thanksgiving Day and December 25th. -- There could be overtime requested/ required. -- WAH, Covid, but due to be back in office; candidates must be localJob Requirements:Skills-- 1+ year of customer service experience analyzing and solving customer problems required;-- Intermediate proficiency in MS Office Suite; high level capacity to multitask independently and on a computer-- Knowledge of Medical Terminology a PLUS-- Excellent written and oral communication skills-- Exceptional organizational and time-management focusEducation-- High School Diploma or equivalent required, -- Associates or Bachelor's degree preferred*************************************************************************************If you are interested and would like to discuss this position, please call me back at (973) 841-2073 or email me at parvez.alam@collabera.com*************************************************************************************SDL2017

Keywords: Collabera, Nashville , Customer Service Representative, Other , Nashville, Tennessee