Customer Service Representative
Company: Collabera
Location: Nashville
Posted on: January 15, 2021
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Job Description:
******************************************************************************************Industry:
Health CareJob Title: Customer Service RepresentativeDuration: 5+
months with (extension and permanent placement depending on
attendance and performance)Work Hours: Hours of operation are
Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates
must be available for all hours - shifts will be assigned based on
needLocation: Houston, TX 77092 [remote during COVID-19]*****
Looking for someone with strong customer service or medical or
healthcare experience *****Job Description -- Help callers and
customers understand our business a little better. Topics would
include answering benefit questions, claims questions, guding on
the appeals process, guding on initiating authorization for
pharmacy/medical calls, documenting and guiding with complaints,
payment inquiries, and other customer service common questions.--
Make it easy for customers to work with us. Take ownership of their
issues and do your best to resolve them over the phone the first
time, every time.-- Be an advocate for health and wellness. Educate
customers on disease management programs and make recommendations
on the right healthy living programs for their needs.Schedule
Notes-- Hours of operation are Sunday to Saturday 7AM to 9PM. No
guarantee in shift; candidates must be available for all hours -
shifts will be assigned based on need.-- Open all holidays accept
for Thanksgiving Day and December 25th. -- There could be overtime
requested/ required. -- WAH, Covid, but due to be back in office;
candidates must be localJob Requirements:Skills-- 1+ year of
customer service experience analyzing and solving customer problems
required;-- Intermediate proficiency in MS Office Suite; high level
capacity to multitask independently and on a computer-- Knowledge
of Medical Terminology a PLUS-- Excellent written and oral
communication skills-- Exceptional organizational and
time-management focusEducation-- High School Diploma or equivalent
required, -- Associates or Bachelor's degree
preferred*************************************************************************************If
you are interested and would like to discuss this position, please
call me back at (973) 841-2073 or email me at
parvez.alam@collabera.com*************************************************************************************SDL2017
Keywords: Collabera, Nashville , Customer Service Representative, Other , Nashville, Tennessee
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