WAH Customer Service Rep
Company: Volt
Location: Nashville
Posted on: January 14, 2021
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Job Description:
Volt has partnered with a leader in the IT support industry to
offer this opportunity to someone with a strong call center
background as a Customer Service Rep for a nation wide client. This
is an estimated 12 Month contingent to hire position. We are among
the largest IT recruitment firms in the US for contingent/temporary
and direct hire placements and support most of the top-rated IT
companies in the United States. If interested, please take the time
to apply! Job Title: Work at Home Customer Service Rep Job
Description:LONG TERM TEMPORARY ASSIGNMENT WITH THE POTENTIAL TO GO
PERM BASED ON PERFORMANCE AND ATTENDANCE.All interviews will be via
Web-Ex. Video capability is required.DRESS CODE: Business
casualHOURS: 9:00am to 5:30pm US Eastern timeMANDATORY OVERTIME
WILL BE REQUIRED AS NEEDED: Some weekdays (up to 11pm) and
Saturdays 9-5:30pm.**NOTES RELATED TO COVID-19: Due to the current
impacts from the outbreak, this position will be work at home. You
will be provided equipment; however, you must have internet speeds:
10MB down and 1MB up. Equipment needed and provided will be 2
monitors, keyboard, mouse, PC tower, and headset. Calls will be
made through the computer.Customer Service Reps make outbound calls
to health plan members to coordinate and schedule In-Home
one-on-one health assessments. They subsequently assign and
schedule contracted Nurse Practitioner providers for each confirmed
health assessment appointment. They also perform necessary follow
up with members and ensure responses to member inquiries are
completed on a timely basis to achieve service and quality
standards. KEY RESPONSIBILITIES* Practice exceptional customer
service and telephone techniques* Deliver verbatim scripting and
maintain a conversational tone.* Ability to maintain patience and
professionalism with plan members.* Ability to listen to members
and multi-task.* Ability to utilize rebuttals and address member
concerns in a detailed manner.* Maintain member confidentiality and
follow all HIPAA guidelines.* Demonstrate the ability to navigate
multiple systems to schedule nurse practitioner appointments.*
Ability to meet quality assessment standards.* Cooperate with
co-workers and management while working toward department goals*
Maintain center standards for performance and productivity* Meet
Daily, Weekly and Monthly goals.* Adhere to your schedule* Follow
all center policies and procedures.* Computer and Typing skills
(Data Entry)PROFESSIONAL EXPERIENCE / QUALIFICATIONS* 6 months
prior call center experience in sales, education, customer service,
collections, or similar (required)* High School diploma or GED
equivalency* Computer and typing skills (Data entry)* Must have at
least a high school level comprehension for reading, writing, and
math skillsEDUCATION* High School diploma or GED equivalency
requiredVolt is an Equal Opportunity Employer.Pay Rate $14.00 per
hourSDL2017
Keywords: Volt, Nashville , WAH Customer Service Rep, Other , Nashville, Tennessee
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