Captain-Bellstand - Gaylord Opryland Resort & Convention Center (150000US)
Location: Nashville
Posted on: January 14, 2021
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Job Description:
It?s a powerful feeling, to belong. It?s that moment you feel
truly and completely yourself. It?s working with a team you call
family. At Gaylord Hotels we know that when you feel at home,
you?ll make our guests feel at home. And it?s why so many of our
STARS come for a job, but stay for a career. If this sounds like
the place for you, join us.
The Gaylord Opryland Resort & Convention Center, located at 2800
Opryland Drive, Nashville, TN, and 37214 is currently hiring a
Captain-Bellstand.
Responsibilities include: Greet guests and inform them of property
amenities, services, and hours of operation, and local areas of
interest and activities. Open doors and assist guests/visitors
entering and leaving property. Assist with luggage storage and
retrieval. Transport guest luggage to and from guest rooms and/or
designated bell area. Assist guests/visitors in and out of
vehicles, including assisting guests with loading/unloading
luggage. Supply guests with directions. Arrange transportation
(e.g., taxi cab, shuttle bus) for guests/visitors, and record
advance transportation request as needed. Dispatch bell staff or
valet staff as needed. Communicate parking procedures to
guests/visitors. Follow up with guests to ensure their requests or
problems have been met to their satisfaction. Serve as a
departmental role model, and assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, motivating and
coaching employees.. Develop and maintain positive working
relationships with others. Follow all company policies and
procedures; and report accidents, injuries, and unsafe work
conditions to manager. Maintain awareness of undesirable persons on
property premises. Ensure uniform and personal appearance are clean
and professional, and maintain confidentiality of proprietary
information. Welcome and acknowledge all guests, anticipate and
address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer
telephones using appropriate etiquette. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000US
To search all jobs or learn more about careers with Gaylord Hotels:
www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice
around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com.
Keywords: , Nashville , Captain-Bellstand - Gaylord Opryland Resort & Convention Center (150000US), Other , Nashville, Tennessee
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