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Student Services Specialist I

Company: Nashville State Community College
Location: Nashville
Posted on: November 22, 2020

Job Description:

Job Description:

Student Services Specialist I TITLE: Student Services Specialist I LOCATION: White Bridge Road Campus RATE OF PAY : $14.58 - $17.50 hourly rate depending on experience DEPARTMENT: Admissions REPORTS TO: Director of Admission POSITION SUMMARY This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at NSCC. ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES Provides general information regarding admissions, financial aid, and student records to prospective students, faculty, staff, and the general public. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services Assist students with using computer kiosks for admissions and financial aid services Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues Captures, reports and evaluates feedback for services provided in each student interaction Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students Other duties as assigned. REQUIRED QUALIFICATIONS High school diploma Minimum of two years' customer service experience Proficiency in basic computer software Excellent oral communication skills PREFERRED QUALIFICATIONS Associate's degree or higher Two years' experience working in Higher Education Multilingual, preferably in Spanish and/or Arabic Experience with Banner General knowledge of student services policies and procedures KNOWLEDGE, SKILLS AND ABILITIES Intermediate to advanced computer skills Aptitude for analyzing student questions and requests Strong interpersonal and communication skills The ability to work effectively with a wide range of constituencies in a diverse community WORK HOURS 37.5 hours per week May require some weekend and evening hours Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job. Nashville State is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA Employer To apply, visit Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-f1519703700d5f4bbfd3d6ae5e7aed25

Keywords: Nashville State Community College, Nashville , Student Services Specialist I, Other , Nashville, Tennessee

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