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and communication and collaboration solutions and our purpose to
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Director Field Operations reports to the Vice President of
Operations. This role is responsible for leading a
high-performance operations team focused on delivering exceptional
service delivery in the metro area. The right candidate will
find this a tremendous opportunity to shape a team through
visionary leadership and strong process and efficiency improvements
resulting in Lumen being synonymous with quality service and an
exceptional customer experience.
The Main Responsibilities
Directs, plans and manages all facets of a field operation, in
multiple tier 1, 2 or 3 cities, in accordance with the Global
Network Service (GNS) overall mission and mandate. Guides the
specific Field operational strategic planning.
Responsible for all Network assets in all cable landing
stations, running line sites, city gateways, and building points of
presence. Oversees the operations of the city gateways, submarine
landing stations, in-line amplifier sites, signal regeneration
sites and terminal sites.
Lead an organization of 400 - 500 employees engaged in field
service and central office work supporting all services and
products delivered in market.
Direct investments with discipline and a network-first focus by
enabling fast, reliable broadband connectivity and leveraging
services and partnerships that differentiate the company in the
Oversees the budgeting process and maintains budget adherence.
Generally accountable for all aspects of Division’s field
operations budget management. Responsible for all Operational
expense management for the Divisional field operations
organization. Responsible for the all the Capital management for
Divisional field operations initiated projects. Ensures that the
overall budget is managed and allocated (spent) in accordance with
the overall mission and mandate
Plans and promotes operational efficiencies in the area,
evaluating and promoting opportunities for network and asset
integrations and growth with the appropriate Sales and Planning
groups. Services as a liaison between Global Field Services (GFS)
and other Global Network Services organizations. Promotes
conversations with Global Network Services partners.
Evolve the workforce by continuously enabling a team that is
ready to serve the digital world and implement initiatives that
retain people in the right roles and foster high performance and
employee engagement while improving productivity.
Responsible for strategic long-term goals.
Manages all facets of the Divisional Operations team for
Submarine (if applicable), Long Haul, and Metro Field Services
Make final decisions on administrative or operations matters and
ensures effective achievement of objectives.
Build and maintain strong cross-functional relationships across
the company and with union leadership.
What We Look For in a Candidate
Has a customer-centric mindset.
Be accountable and trustworthy.
Encourages teamwork and collaboration.
Commits to a sense of urgency in serving customers and meeting
Maintains concern and respect for fellow employees.
Models the Lumen Unifying Principles of fairness, honesty and
integrity, commitment to excellence, positive attitude, respect,
faith and perseverance.
Must have excellent oral and written communications skills.
Must have excellent coaching skills and the ability to build
Requires an incredible level of engagement with expectation for
long work days.
The ideal candidate will be available for major network events
any time of day or night.
Bachelor’s degree equivalent education and experience.
8-10 years of progressively expanding responsibilities and
experience in telecommunications, networking, technology management
or data center operations.
Demonstrated mastery/expertise and performance within the areas
of field operations, Ethernet service delivery, high speed internet
and voice installation and repair with special/designed services
delivery and cable and fiber maintenance.
Expense budget management.
Experience with process improvement demonstrated by
year-over-year metric improvement.
Demonstrated experience working with the union to foster a
relationship characterized by mutual responsibility for efficiency,
high service quality and exceptional customer experience.
Demonstrated highly effective interpersonal skills and ability
to work in a consultative manner with others.
Demonstrated experience in crisis management.
Demonstrated mastery of written and verbal communications. Will
review written examples with resume submission.
PC and software skills with Microsoft Office, Excel and
Detailed knowledge in the areas of: network planning,
engineering and construction, central office equipment and
processes, fiber network and ring topology.
Excellent financial and data analysis skills with the ability to
articulate via Power Point and through oral communication.
A valid driver's license with satisfactory driving record.
Experience in telecommunications engineering and operations
including DS1, DS0, DSL and Voice over IP Protocol, Video Digital
Subscriber Line and Digital Subscriber Line.
Working knowledge of statistical analysis techniques and
Bachelors or Equivalent Requisition #: 223662
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may
disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case
We are committed to providing equal employment opportunities to
all persons regardless of race, color, ancestry, citizenship,
national origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to
change based on changing business needs and conditions.