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Director Field Operations - Nashville, TN

Company: Lumen
Location: Nashville
Posted on: October 20, 2020

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Director Field Operations reports to the Vice President of Operations. This role is responsible for leading a high-performance operations team focused on delivering exceptional service delivery in the metro area. The right candidate will find this a tremendous opportunity to shape a team through visionary leadership and strong process and efficiency improvements resulting in Lumen being synonymous with quality service and an exceptional customer experience.

The Main Responsibilities

Directs, plans and manages all facets of a field operation, in multiple tier 1, 2 or 3 cities, in accordance with the Global Network Service (GNS) overall mission and mandate. Guides the specific Field operational strategic planning.

Responsible for all Network assets in all cable landing stations, running line sites, city gateways, and building points of presence. Oversees the operations of the city gateways, submarine landing stations, in-line amplifier sites, signal regeneration sites and terminal sites.

Lead an organization of 400 - 500 employees engaged in field service and central office work supporting all services and products delivered in market.

Direct investments with discipline and a network-first focus by enabling fast, reliable broadband connectivity and leveraging services and partnerships that differentiate the company in the market.

Oversees the budgeting process and maintains budget adherence. Generally accountable for all aspects of Division’s field operations budget management. Responsible for all Operational expense management for the Divisional field operations organization. Responsible for the all the Capital management for Divisional field operations initiated projects. Ensures that the overall budget is managed and allocated (spent) in accordance with the overall mission and mandate

Plans and promotes operational efficiencies in the area, evaluating and promoting opportunities for network and asset integrations and growth with the appropriate Sales and Planning groups. Services as a liaison between Global Field Services (GFS) and other Global Network Services organizations. Promotes conversations with Global Network Services partners.

Evolve the workforce by continuously enabling a team that is ready to serve the digital world and implement initiatives that retain people in the right roles and foster high performance and employee engagement while improving productivity.

Responsible for strategic long-term goals.

Manages all facets of the Divisional Operations team for Submarine (if applicable), Long Haul, and Metro Field Services Organization.

Make final decisions on administrative or operations matters and ensures effective achievement of objectives.

Build and maintain strong cross-functional relationships across the company and with union leadership.

What We Look For in a Candidate

Has a customer-centric mindset.

Be accountable and trustworthy.

Encourages teamwork and collaboration.

Commits to a sense of urgency in serving customers and meeting our responsibilities.

Maintains concern and respect for fellow employees.

Models the Lumen Unifying Principles of fairness, honesty and integrity, commitment to excellence, positive attitude, respect, faith and perseverance.

Must have excellent oral and written communications skills.

Must have excellent coaching skills and the ability to build employee commitment

Requires an incredible level of engagement with expectation for long work days.

The ideal candidate will be available for major network events any time of day or night.

Bachelor’s degree equivalent education and experience.

8-10 years of progressively expanding responsibilities and experience in telecommunications, networking, technology management or data center operations.

Demonstrated mastery/expertise and performance within the areas of field operations, Ethernet service delivery, high speed internet and voice installation and repair with special/designed services delivery and cable and fiber maintenance.

Expense budget management.

Experience with process improvement demonstrated by year-over-year metric improvement.

Demonstrated experience working with the union to foster a relationship characterized by mutual responsibility for efficiency, high service quality and exceptional customer experience.

Demonstrated highly effective interpersonal skills and ability to work in a consultative manner with others.

Demonstrated experience in crisis management.

Demonstrated mastery of written and verbal communications. Will review written examples with resume submission.

PC and software skills with Microsoft Office, Excel and PowerPoint

Detailed knowledge in the areas of: network planning, engineering and construction, central office equipment and processes, fiber network and ring topology.

Excellent financial and data analysis skills with the ability to articulate via Power Point and through oral communication.

A valid driver's license with satisfactory driving record.

Preferred Qualifications:

Experience in telecommunications engineering and operations including DS1, DS0, DSL and Voice over IP Protocol, Video Digital Subscriber Line and Digital Subscriber Line.

Working knowledge of statistical analysis techniques and tools.


Bachelors or Equivalent Requisition #: 223662

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Nashville , Director Field Operations - Nashville, TN, Other , Nashville, Tennessee

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