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IT Application Developer for Configuration

Company: Cigna
Location: Nashville
Posted on: November 11, 2019

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. IT Service Senior Advisor: Configuration Analyst-Developer Job Description As a Configuration analyst, one will be expected to enforce configuration management best practices, plans, policies, and processes to ensure 98% data accuracy of Cigna's Configuration Item library. The analyst will be assisting with the delivery of enterprise configuration management tools like process documents, discovery engines, Configuration Item database, and reporting. This can include requirements and development. The analyst should have a development background related to data, reporting, and/or UI. In addition, the Configuration Analyst will be required to support the maintenance and on-going compliance of Configuration Management processes. The analyst should be an outside-the-box thinker, providing ideas for continuous improvements in daily activities. Cigna is in the process of changing ITSM and configuration tools scheduled for Q1 2020. The analyst will also be helping with the migration of tools as well as being an integral part of delivering the CMDB roadmap. Cigna works in an agile environment. The analyst will need to not only work in an agile setting, but have an agile mindset. Duties and Responsibilities - Ability to promote, use, and make changes to the Configuration Management process - Maintain source of truth CMDB data to enable other IT functions such as Change, Incident, Problem, and Request functions - Analyze and understand data to identify gaps and opportunities for improvements - Enhance ServiceNow CMDB to benefit the organization - Facilitates conversations and works with a team of people with wide range of backgrounds, including technical experts, business experts, consumers of applications and/or data, process owners, etc. - Analyze current manual process and build automated solutions - Analyze and develop solutions for issues pertaining to process and discovery - Develop APIs for data exposure and discovery tools - Develop Tableau reports Qualifications - ITIL Foundation knowledge and certification - ITIL knowledge as it relates to the Configuration Management discipline - Experience with Knowledge management as it pertains to ITIL a plus - A deep understanding of IT infrastructure and the inter-relationships to other IT Infrastructure - Strong SQL knowledge with basic understanding of protocols such as batch, shell script, and network - UI and report development in Tableau required - Additional programming experience such as Java and Python is a plus - Team player, can prioritize workload, and self-starter - 5+ years' experience in IT industry - Bachelor degree or equivalent - Office based position with some flexibility. Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require an accommodation based on your physical or mental disability please email: *********************. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. We're a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 95 million customers around the world. When you work with us, you'll enjoy a different kind of career - you'll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram.

Keywords: Cigna, Nashville , IT Application Developer for Configuration, IT / Software / Systems , Nashville, Tennessee

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