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Help Desk Analyst

Company: Ciber Global LLC
Location: Nashville
Posted on: October 13, 2019

Job Description:

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you ll collaborate with experts. You ll join successful teams contributing to our clients success. You ll work side by side with our clients and have long-term opportunities to advance their top priorities.Responsibilities:

  • Responsible for supporting computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, and maintaining hardware and equipment while ensuring optimal workstation performance.
  • This position is also responsible for troubleshooting problem areas (in person and by telephone) in a timely and accurate fashion and provide end-user assistance where required.
  • Provide desktop support to COT staff.
  • Assist in other roles as needed.Qualifications/Requirements:
    • Provide effective first level contact and resolution for customer issues
    • Properly escalate unresolved issues to the next level of support
    • Track, route and redirect customer issues to correct resources
    • Walk customers through problem solving process
    • Follow up with customers, provide feedback and see problems through to resolution
    • Utilize excellent customer service skills to exceed customers requirements
    • Ensure proper documentation and closure
    • Recommended procedure modifications or improvements.
    • Troubleshooting the following Microsoft products:
      • Microsoft Windows 10
      • Microsoft Office Suite 2016
      • Microsoft Office 365
      • Troubleshooting common workstation and network connectivity issues
      • Familiarity with the following systems and products:
        • Microsoft Skype for Business
        • Adobe product line (including Reader and Acrobat)
        • Apple iOS devices (iPhone and iPad)
        • Android devices (Samsung, HTC, Google, LG)At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities. Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business. Move ahead Ciber is helping clients bring their innovation initiatives to life - come join us and make a difference! No matter where you are in your career, you can work to move to the next level. You ll work hand in hand with top-tier talent and be part of a team focused on the technologies that help clients compete and win. - provided by Dice

Keywords: Ciber Global LLC, Nashville , Help Desk Analyst, IT / Software / Systems , Nashville, Tennessee

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