NashvilleTNRecruiter Since 2001
the smart solution for Nashville jobs

IT Help Desk Analyst

Company: Kelly IT
Location: Nashville
Posted on: October 12, 2019

Job Description:

Kelly Services is seeking an IT Help Desk Analyst for a leading company located in Nashville, TN. If you're interested in the position, please send a follow up email (with your resume) to for further consideration. Thank you for your time and I look forward to working with you. Job Title : IT Help Desk Pay rate: $16.92 per hour Location: Nashville, TN, 37211Type: W2 Contract Length: 3 months Manager s Note- Requires a resource with 1-2 years exp. with ServiceNow or other ticketing application. A technical background is not required, but resources should have strong analytical skills need to make decisions in line with internal processes. 90+ day contract assignment. MNGR intends to forego phone screens and interview candidates on-site and extend an offer shortly afterwards. Internal Customer Ticket Management (ICTM) Analyst I will be responsible for monitoring supported ticket queues to assign tickets to analysts/technicians and will be able to work under pressure and effectively communicate with managers, supervisors, and technicians. Daily work assignments will come from the tickets that customers open via Self Service and/or the Service Desk. Primary job function includes the following: Check and validate information submitted in tickets. Reassign tickets to appropriate queues as needed. Assign tickets to appropriate analyst/technician in each supported group. Monitor the Service-Now ticket queues daily. Assess the requirement and assign the ticket. Be familiar with the service level agreements (SLAs) and the proper response times to engage customers on assigned tickets. Notify the Management when tickets have failed the SLA. Ensure that tickets potentially about to violate established SLAs are identified and corrected. Coordinate with other lines of service before transferring tickets or accepting tickets from other queues. Look at available personnel resources on a daily basis to determine who tickets can be assigned too on a given day. If enough resources are not available Management will be notified. Follow Triage procedures for assigning and tracking tickets. Validate proper ticket severity based upon standardized work processes. Contact appropriate technician or alternate contact as identified in standardized work process. (Incident Management) Examine ticket audit trail. Monitor and report the condition of ticket queues as identified by management for tickets which could fail service level agreements (SLA) Maintain knowledge of applicable service level agreements. Monitor and report to management long term trends of queues for SLA compliance. Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If this position may be interested to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached. "Use this link to chat with a recruiter now- " (8:00 AM 5:00 PM CST) Thanks Soma Patanaik Professional Technical Recruiter Kelly Services, Inc Somp767@kellyservices.com Phone no- 630-270-7630 - provided by Dice

Keywords: Kelly IT, Nashville , IT Help Desk Analyst, IT / Software / Systems , Nashville, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


UX Analyst
Description: JOB SUMMARY:The Digital Analytics analyst will be responsible for driving a digital analytics strategy to provide key insights on user behaviors across companies suite of digital properties. Additionally, (more...)
Company: Vaco Technology
Location: Nashville
Posted on: 10/17/2019

100K - React Native Developer - Nashville, TN - FULL TIME
Description: Nashville, TN100K SalaryW2 onlyMust have:1-2 years of React Native experience or other app
Company: Vaco Technology
Location: Nashville
Posted on: 10/16/2019

Help Desk Analyst I
Description: If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. You're the perfect candidate for this job if you are a creative (more...)
Company: Robert Half Technology
Location: Nashville
Posted on: 10/16/2019


Help Desk Analyst
Description: Robert Half Technology is looking for a help desk analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working (more...)
Company: Robert Half Technology
Location: Nashville
Posted on: 10/17/2019

Software Support Engineer
Description: Description: 13 About Achieve 13 13 Achieve Internet is a leading enterprise software solution provider with over 20 years of development experience. Our core business is providing solutions and (more...)
Company: Achieve Internet
Location: Nashville
Posted on: 10/17/2019

Application Architect
Description: RESPONSIBILITIES:Kforce has a client seeking an Application Architect with Xamarin experience in Hermitage, Tennessee TN .Responsibilities: Architecture design leadership for the mobile lines
Company: Kforce Technology Staffing
Location: Nashville
Posted on: 10/17/2019

JavaScript Developer
Description: You could find the new opportunity you've been searching for with Robert Half Technology's JavaScript Developer position. You might be a good fit for this position if you have a strong command of enterprise (more...)
Company: Robert Half Technology
Location: Murfreesboro
Posted on: 10/16/2019

Technical Recruiter (Talent Acquisition Partner)
Description: Job Description br br IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your (more...)
Company: IDEMIA
Location: Franklin
Posted on: 10/16/2019

$81k - SQL/SSIS/ETL Developer - Nashville
Description: ul li Analyze business needs to produce data warehouse/business intelligence solutions in support strategy.
Company: Vaco Technology
Location: Nashville
Posted on: 10/16/2019

Entry Level Software Engineer - Hendersonville
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Hendersonville
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Nashville RSS job feeds