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PC Support Technician

Company: ID Technologies
Location: Nashville
Posted on: August 17, 2019

Job Description:

Job Description: Job Summary:

ID Technologies, LLC is seeking a talented PC Support Technician in Nashville, Tennessee

U.S. Citizenship is required.

Job Responsibilities:

ID Technologies is seeking a talented PC Support Technician whom is responsible for the imaging of workstations to the Windows 10 operating system in support of a U.S. Government client. As a member of ID Technologies Technical Service Delivery Team, you will be part of a national team of engineers supporting our customers at their premises during product deployment and operational phases of client provisioning and workstation deployment. You will be assisting our operational customer with imaging - reimaging of Dell workstations and migrating user profiles, applications, and settings from legacy systems to current generation hardware. You will also be isolating and analyzing workstation issues related to the deployment of the new operating system and providing solutions working with OEM vendors and the customer s teams. Ideal candidates should have excellent customer relationship skills with broad and solid workstation knowledge to build a high quality and long-lasting relationship with the customers and be the trusted technical advisor.

Job Qualifications:

* Subject Matter Expert (SME) with the build and validation of PC Images leveraging Dell and Microsoft technologies (MDT/SCCM)
* Expertise with deployment best practices for Windows 7 & 10 32bit and 64bit OS environments
* Expertise with Data migration utilities (Dell Migration Tool, USMT, etc )
* Execute or assist our customer executing the deployment plan
* Proficient with validating troubleshooting Windows 10 deployments
* Experienced with post deployment customer service
* Strong technical (hardware and software), communication, and interpersonal skills to interactive with management, business unit contacts, technical resources
* Ability to review customer provided SCCM Task Sequence and make recommendations for optimization
* Ability to advise customer on proper configuration for including Dell Factory hooks for SCCM Boot-in-Factory
* Expertise with Dell Factory IMS engineers to validate Factory Hooks
* Self-starter, proactive and must be able to handle multiple tasks

Desired Qualifications:

* Associate Degree and/or equivalent of 4+ years of Technology training/experience
* A minimum of 2 years of related Workstation Imaging experience in an Enterprise environment.
* Experience utilizing SCCM OS Deployment to remotely deploy and upgrade workstations
* Operational experience working within the constraints of a Department of Defense computing environment
* Experience with managing Active Directory user profiles within an enterprise environment
* Experience with written technical documentation

Education Required:
CompTIA Security+ CE and A+ CE certifications

Education Required: Associate

Years of Experience Required: 4

Years of Experience Desired:



Drug-Free Workplace/Drug Testing Employer: Intelligent Decisions maintains a drug-free workplace and performs pre-employment substance abuse testing. A successful drug screen is required prior to employment.

Authorization to Share Resume and Personal Information: By submitting your resume for this position, you authorize Intelligent Decisions to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Intelligent Decisions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

EEO and Affirmative Action Policy: Intelligent Decisions, Inc. (ID) is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of Intelligent Decisions, Inc. to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy: In accordance with Presidential Executive Order 13665, Intelligent Decisions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: ID Technologies, Nashville , PC Support Technician, IT / Software / Systems , Nashville, Tennessee

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