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Technical Support

Company: Stefanini, Inc.
Location: Nashville
Posted on: July 15, 2019

Job Description:

Stefanini is looking for a Technical Support Professional for one of its direct clients in TN.Job description details as below. Strives to improve customer experience elements by building solid customer service experience. Escalates complex problems to higher level of expertise within organization. Applies general technology and product knowledge. Follows technical support standards. Work is regularly reviewed by a supervisorleader. Able to support customers without complete dependence on knowledge based scripts. Able to contribute to the collective knowledge of the organization. Interacts with other IT departments. Learns and applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures. Performs primarily routine requests with clear direction. Solves basic problems for customers. Learns supported technologies Strong computer skills Strong customer service skills Communication skills Interpersonal skills Organizational skills Basic Knowledge of computers

Keywords: Stefanini, Inc., Nashville , Technical Support, IT / Software / Systems , Nashville, Tennessee

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