the smart solution for Nashville jobs

Customer Service Associate Expert

Company: T-Mobile
Location: Nashville
Posted on: September 15, 2018

Job Description:

Job Description:

Be the Expert. Revolutionize Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now were changing Customer Care for everyone. T-Mobile is doing something the carriers cant. Were bringing together a Team of Experts to give our customers an experience unlike any other. Were breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And youre invited to join the revolution to be Famous for Care.

Associate Expert

Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. Well count on you to deliver the Un-carrier experience!

Your career with us will begin as an Associate Expert and after proving your skills, youll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. Well partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations.

Okay, wait, we know what youre thinking: how do I become an Expert if Im just joining T-Mobile? Great question. Heres the deal: bring your passion for customers and excitement for technology well invest in you to become the Un-carrier Expert you were meant to be.


Heres what well count on you to do:

  • Create happy customers we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
  • Provide exceptional service so customers stay longer we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
  • Offer thoughtful product and service recommendations we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
  • Have serious fun we dont take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!


    What were looking for in an Expert:

    • You have a High School diploma or GED
    • Youre a pro on the computer
    • You know how to juggle multiple tasks at the same time
    • You have an excitement about mobile devices and/or technology
    • You have the flexibility to work any shift, including nights and especially weekends
    • Ability to embrace change and adapt as we continue to define this new role
    • Ability to read and follow instructions for specific customer resolution tasks
    • Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
    • Ability to work as part of a team to achieve individual and team results
    • Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role
    • Also responsible for other duties/projects as assigned by business management as needed

      Come on. You know this is the challenge youve been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Lets do this already!

      Minimum Qualifications:

      • At least 18 years of age
      • Legally authorized to work in the United States
      • High School Diploma or GED
      • Pre-employment background screen

        Company Profile:

        As Americas Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companys advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

        EOE Statement:

        We Take Equal Opportunity Seriously - By Choice

        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

        Keywords: T-Mobile, Nashville , Customer Service Associate Expert, IT / Software / Systems , Nashville, Tennessee

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other IT / Software / Systems Jobs

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Murfreesboro
Posted on: 09/24/2018

Software Developer /Lead Microservices
Description: SW Dev Consultant: A
Company: USR Systems
Location: Nashville
Posted on: 09/23/2018

Online Web Evaluator - Work From Home
Description: We are looking for a On line Web Evaluator to join our team in the United States. As an evaluator, you are responsible for rating the content returned by search engines, using in-depth local knowledge (more...)
Company: Mommy Jobs Online
Location: Murfreesboro
Posted on: 09/23/2018

Software Engineer 3
Description: Software Engineer 3 br br Description br br We are looking for a Java,Node.js Developer responsible for building subscriber billing applications. The primary focus will be the development of all (more...)
Company: Asurion
Location: Nashville
Posted on: 09/24/2018

Architectural Site Surveyor
Description: Firm Profile: br br For over the last 25 years, our people have been the secret to our success. Menemsha provides award-winning architecture and interior design, facility survey and assessment, and (more...)
Company: Menemsha Development
Location: Nashville
Posted on: 09/22/2018

34838 : Accounting Assistant/Receivables III
Description: Hi, Hope you are doing good This is Mary from Infobahn, Am trying to reach you regarding --a-- Accounting Assistant/Receivables III --Position, Please go through the Job description and respond to my (more...)
Company: Infobahn Softworld Inc
Location: Nashville
Posted on: 09/22/2018

Mobile Developer
Description: Company Introduction br br We have a great mobile developer opportunity for you right here in Music City You would be part of a high-performance development team. Together with your developer team, (more...)
Company: Metro Technical Services
Location: Nashville
Posted on: 09/24/2018

Associate Level Software Developer
Description: We are looking for several passionate and ambitious Entry Level Software Engineers to design, develop and install next gen software solutions. This is an excellent opportunity for an ambitious recent (more...)
Company: Revature
Location: Clarksville
Posted on: 09/24/2018

Software Engineer 4-Java Automation
Description: Internal Job DescriptionDescription br br The Software Engineer 4-Sr. Java Developer is a technical expert and thought leader in multiple relevant disciplines as well as a proven strategic leader. (more...)
Company: Asurion
Location: Nashville
Posted on: 09/23/2018

Drupal Web Developer -
Description: Key Qualifications:Minimum Education: Bachelors Years of Experience: 3 years About this Company: A private investment firm founded by Sam Zell more than 45 years ago, this client is expanding its network (more...)
Company: Relode
Location: Nashville
Posted on: 09/22/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Nashville RSS job feeds