IT Help Desk Analyst - Nashville, TN/On-Site

Company: STI
Location: Nashville
Posted on: April 1, 2026

Job Description:

IT Help Desk Analyst Work Location: 312 Rosa Parks Avenue Nashville, TN 37243/On-Site 12 Months Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment ServiceNow - Ticket management - Ticket assignment

Keywords: STI, Nashville , IT Help Desk Analyst - Nashville, TN/On-Site, IT / Software / Systems , Nashville, Tennessee

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