IT Help Desk Technician
Company: STI
Location: Nashville
Posted on: April 1, 2026
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Job Description:
We are looking for support to assist with ServiceDesk
operations. As the modernization effort continues to grow, it is
very important to have sufficient resources in place to support
that growth. IT Help Desk Technician responsibilities include
serving as the first point of contact for customers seeking
technical assistance over the phone or email and performing remote
troubleshooting through diagnostic techniques and pertinent
questions. - Customer Support for DHS Applications - Following up
with customers to ensure full resolution of issues - Installing or
changing software to fix issues - Remotely accessing software to
resolve issues - Diagnosing problems - Reset AD and mainframe
passwords and unlock accounts
Keywords: STI, Nashville , IT Help Desk Technician, IT / Software / Systems , Nashville, Tennessee