NashvilleTNRecruiter Since 2001
the smart solution for Nashville jobs

Technical Operations Manager

Company: Bank of New York Mellon
Location: Nashville
Posted on: September 19, 2023

Job Description:

Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.

We're seeking Technical Operations Manager (TOM) to join our Technology Services Group-Data & Analytics team whose focus is providing stable, scalable, and robust infrastructure for the firm while leading the strategy of our integrated engineering solutions.

You'll make an impact in the following ways:

  • Exceed client expectations by using product, technical and client expertise to effectively solve client issues in a timely manner.
  • Coordinate investigations and responses by internal and external clients.
  • Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.
  • Participate in incident management, communications management, problem management, and service request fulfillment processes.
  • Knowledge capture and transfer, assisting others in the implementation and use of Eagle software.
    To be successful, we're seeking interest in the following areas:
    • Technology - providing client-focused, technology-based solutions, enhancing client success through world-class software and leading-edge infrastructure.
    • Develop in-depth knowledge of service catalog workflows and identify continual service improvement opportunities by working with technical support teams.
    • Develop in-depth knowledge of the ServiceNow ticketing system.
    • Manage incidents and service requests through task submission, prioritization, and completion.
    • Effectively communicate to internal and external clients by providing timely updates and setting realistic expectations.
      At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
      • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
      • Bloomberg's Gender Equality Index (GEI)
      • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
      • 100 Best Workplaces for Innovators, Fast Company
      • Human Rights Campaign Foundation, 100% score Corporate Equality Index
      • CDP's Climate Change 'A List'
        Our Benefits:

        BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

        Employer Description:

        For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

        EEO Statement:

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: Bank of New York Mellon, Nashville , Technical Operations Manager, IT / Software / Systems , Nashville, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Nashville RSS job feeds