Technical Services Senior Specialist
Company: Hankook Tire Manufacturing Tennessee
Location: Nashville
Posted on: May 28, 2023
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Job Description:
Position Identification
Job Title
Senior Specialist
Function
Technical Services
Reports to
General Manager/Director, Senior Manager, and Unit Manager
Job Purpose
- - - - Hankook Tire's Technical Services Department works in
after-sales service, warranty, and quality related roles. This
position will be a subject matter expert within a multifaceted team
of both office and field related roles relating to everything
regarding tire inspections and customer service as it pertains to
warranty. This position provides support for internal and external
persons including claim handling, problem resolution, and product
technical inquiries, warranty inquires, etc. This position helps
establish best practices and SOPs for any department process and
ensures adhereance to them. This position will interact with high
level persons in companies Hankook does busienss with, and is
expected to be extremely professional. This position is hybrid in
terms of remote working, as some in-office presence is required for
hands-on tire inspections.
Key Accountabilities
Any other duties assigned by management
Level of Accountabilities
Core Competencies
Top-tier verbal and written communication skills
Qualifications
Ability to travel (25%), sometimes on short notice
Keywords: Hankook Tire Manufacturing Tennessee, Nashville , Technical Services Senior Specialist, IT / Software / Systems , Nashville, Tennessee
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