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System Administrator

Company: CruiTek
Location: Brentwood
Posted on: November 23, 2021

Job Description:

System AdministratorDirect Hire - 55-85K / yearBrentwood, TN - Local candidates only, onsiteMSP / ConnectWise experience is highly desiredPosition Summary:This position responds to end user tickets and requests, with the goal of resolving all issues they might experience. The role is reactive by nature, responding to a wide variety and volume of break-fix technical issues. This position will quickly gather information, make an informed decision, and communicate expectations of resolution to the end user.Essential Functions & Responsibilities:Provide remote technical support to clients by responding to phone calls, emails, and alerts from the technical toolsets leveraged by ClientEnsure all user information is captured and entered into the PSA according to Client processesSet and manage the expectations of the client for how and when each ticket will be handledUtilize team resources, tools, and documentation to quickly and efficiently drive resolutionsFollow the Client escalation process to ensure that issues are dealt with in a timely and appropriate mannerDocument technical steps towards resolution in the PSA, accurately and in real timeEngage vendors to drive resolution on tickets related to third party applicationsContinually keep each client informed of and updated as to the progress of each ticketIdentify the root cause to plan and execute a permanent solution to persisting issuesParticipate in on call rotation and be available for periodic after hours and weekend projectsPeriodically conduct onsite client visits to drive a ticket to resolutionFollow up with client to ensure issues are resolved to their satisfaction and ensure the problem does not reoccurWork each ticket which you are assigned to daily, with accurate time entry and notesIdentification of recurring issues and patterns for discussion and root causeCreate, correct, and update documentation across all toolsAttend and have input at various team huddles, meetings, and company forumsBe flexible and willing to help other Client departments and team-members, we succeed and fail as a groupParticipate in Client company initiatives and activities. Be part of the Client WayContinuously work to improve yourself, and others, both technically and professionally as expected by managementAll other tasks, tickets, or projects as requested by managementPlacement Criteria:Minimum of AS, BS, or certifications in a related discipline and/or 2 or more years of related technical support experience or a suitable combination of education and relevant experience; Certifications preferred but, not required;Intermediate knowledge of commonly-used concepts, practices, and procedures within information technology support in a Windows environment, including but not limited to:-- - Intermediate knowledge of Windows Server Technology and Microsoft OS and Office products;-- - Intermediate knowledge of TCP/IP, network routing, firewall functions (NAT), including basic understanding of common protocols such as HTTP(S), RDP, DNS, SMTP, etc. -- - Understanding of concepts such as Active Directory, Virtualization, VOIP, DNS, DHCP, etc -- - In depth understanding of computer hardware and troubleshootingAbility to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines;Ability to interact effectively and professionally, provide exceptional service, internally and externally at all times.

Keywords: CruiTek, Nashville , System Administrator, IT / Software / Systems , Brentwood, Tennessee

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