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IT Infrastructure & Support Manager

Company: ABSKids
Location: Nashville
Posted on: November 22, 2021

Job Description:

Overview:We have an exciting remote IT Infrastructure & Support Manager position to add to our team! We are rapidly growing and are expanding to new markets this year. The IT Infrastructure & Support Manager is responsible for all facets of network infrastrucuture and security, servers, collaboration systems, and end-user computing technologies. You will lead a team of IT Support Specialists and Systems Administrators. You will be a hands-on, customer-centric IT leader who delivers technology solutions to help the organization run smoothly, securely, and scale efficiently.Together with stakeholders and senior leadership, this role will work to continuously improve the company's infrastructure, systems, network, and end-user support practices. You will be responsible for maintaining third-party applications, IT vendor relationships, and translating business needs and challenges into actionable goals and projects to deliver automation, efficiency, and technology solutions.ResponsibilitiesWhat would you do?

  • Hire, train, and develop a team of IT professionals.
  • Oversee and maintain IT operations including network infrastructure, IT security systems, and end-user technology and support
  • Ensure smooth, secure, and timely delivery and operation of IT services and support by monitoring systems performance and availability and IT service management SLAs
  • Development and maintain department standard operating procedure (SOP) documentation
  • Procurement of new computing hardware and maintaining an accurate inventory of all end-user computing technology
  • Ensure secure disposal of old computing hardware and storage devicesQualificationsWho are we looking for?
    • Working knowledge of server and end-user computing virtualization
    • Working knowledge of ITIL processes and concepts
    • A functional understanding of IT infrastructure, networking, and cybersecurity
    • Knowledge of computing and mobile endpoint management, security, and tracking
    • Knowledge of systems security protocol, policies, and procedures
    • Strong verbal and written communication skills
    • Ability to analyze complex problems, determine root cause and implement corrective action
    • Bachelor's Degree in Computer Science or similar field, or a combination of relevant education and prior work experience
    • 5+ years experience in leading successful multi-faceted IT teams overseeing IT Support, Infrastructure, Security, and SaaS applications in a Lead or Manager capacity
    • 3+ years experience with Microsoft O365 and Teams administration
    • 1+ years experience with HIPAA regulations preferred
    • Certifications such as ITIL, ITAM, MCSE, MCSA, Network+, and Security+ preferredWhat do we offer?
      • Highly competitive hourly rate
      • Full benefits
      • Casual work environment
      • Opportunities for advancementAbout our CompanyABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential - helping them learn, grow and reach incredible milestones. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally! Visit www. abskids.com to learn more about us.At ABS Kids we celebrate diversity and we thrive on it for the benefit of our employees and our community. ABS Kids is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran statusIND3

Keywords: ABSKids, Nashville , IT Infrastructure & Support Manager, IT / Software / Systems , Nashville, Tennessee

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