Technical Project Manager

Company: Asurion
Location: Nashville
Posted on: April 10, 2021

Job Description:

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.*What you'll be doing:*The Manager, Innovation is responsible for leading a team of Lab Technologists and the short-term planning, strategy, and utilization of Asurions Technology Lab. The position supports all aspects of technology troubleshooting, internal technology usage, and technology issue resolution for our internal customers, and leverages this knowledge to drive cost-savings initiatives throughout the business. In addition, the Manager, Innovation plays a key role in partnering with our Product and Marketing teams to provide live tours and product demonstrations to prospective clients and investors. The candidate will also ensure initiatives and standards are supported throughout all lines of business through the leadership of the Innovation Lab Tech team.*Essential Duties and Responsibilities:** Lead team of Lab Technologists in delivering on projects and partnerships from all lines of business, analyzing causes of technology trends and outages, and representing technology capabilities in client and investor visits* Develop Lab Technologists to be technology experts for the Content team* Lead team members in technology-focused improvement projects* Work with ops teams to run pilots, gather and communicate results, and roll out changes within the business* Proactively identify cost savings opportunities within operations, develops solutions, and executes change to address opportunities in collaboration with cross-functional teams* Lead teams of Lab members in preparing, traveling to, setting up, and demonstrating Soluto capabilities at trade shows, client shows, or internal Asurion events* Prepare for client/investor tours and demos by working with tour requesters to gather requirements and then leads the team in fulfilling those requests* Support AOP initiatives as technology consultants to ensure company financial goals are achieved* Able to lead tours of the Lab and Mission Control on short notice* Able to train team members in presentation skills and necessary knowledge to lead tours and demonstrate Soluto capability to clients* Organize and lead events to train operations teams on new and upcoming hardware, software, or technical processes* Responsible for staffing and developing Mission Control team, who monitors social media and web for customer-impacting events and outages; communicates to broader Soluto team as necessary* Collaborate with all departments within Expert Performance and Operations to ensure technology and research initiatives are properly supported* Approve updates and suggestions to existing Lab SOPs brought forward by Sr. Lab Technologist; manage change with team as needed* Develop multiple initiatives and spearhead projects to best support simultaneous departments and teams* Seek and attend ongoing training to improve service and learn new products and procedures* Provide ad-hoc facilitation, strategy sessions, and technology planning services for both Lab teams and external teams* Act as the subject matter expert for lab technology and staff capabilities* Perform other duties as may be required or necessary*Heres what youll bring to the team*:* Up to 25% domestic travel to Asurion sites or client shows* Superior decision making, problem solving, and communication skills* Ability to foster new relationships and influence others through expertise and resources* Strong presentation skills, executive presence, and ability to present to high-level audiences* Strong knowledge of web-based tools and search engines* Knowledge of mobile operating systems including Android, iOS, BlackBerry, and Windows phones* Strong knowledge of Microsoft Windows and Apple OS* Knowledge of Asurion principles and processes for providing customer and personal services* Ability to interact and cooperate across departments and functions* Advanced collaboration and cross-functional partnership skills* Expert analytical, decision making, and problem-solving skills* Must be skilled in leading diverse work teams from multiple functional areas* Successfully manage multiple projects concurrently across multiple lines of business* Ability to work in an ambiguous environment while adhering to timelines and driving projects to completion* Bachelors Degree or equivalent combination of education and experience* 3 years experience hands-on experience with the sale, installation, setup, troubleshooting, or repair of consumer electronics* 3 years experience in the next generation technologies related to cloud, mobile, and social* 2 years in a leadership role with direct reports preferred* 2 years experience with administrative duties including tracking and managing data* Ability to demonstrate Soluto capabilities for demos, troubleshooting or client/investor visits*We take care of you (benefits/perks):** Competitive pay and benefits including health, dental, and vision* Retirement savings plan* Paid time off* Continuing education support* Ongoing training to grow your skills*About Asurion*Asurionhelps people protect, connect and enjoy the latest tech to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. Were just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.**Job:** **Customer Solutions***Organization:** **Customer Solutions Support***Title:** *Technical Project Manager***Location:** *TN-Nashville - One Century Place***Requisition ID:** *CUS57209*

Keywords: Asurion, Nashville , Technical Project Manager, IT / Software / Systems , Nashville, Tennessee