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Concessions Guest Services Associate, Bridgestone Arena

Company: Delaware North
Location: Nashville
Posted on: October 13, 2019

Job Description:

Our Exciting Work EnvironmentSince 1996, Delaware North Sportservice has partnered with Bridgestone Arena to provide memorable and unforgettable guest experiences. From the hundreds of thousands of Nashville Predators fans that stream through the doors every season, to the legions of guests that experience the concerts, basketball games, and other special events Bridgestone Arena has to offer, all of our guests receive the excellent customer service and GuestPath standards that Sportservice is known for.Sportservice offers a variety of options for every guest --- from Asian stir fry or barbecue, to hamburgers, hot dogs, and popcorn, to the range of gourmet items served in our DEX All-Inclusive Zone. So whether it---s a sold-out hockey game, a major concert, or a nationally televised awards show, Sportservice excels at providing the finest in traditional concessions and gourmet dining.The OpportunityJob Title:-- Concessions Guest Service AssociateJob Code(s): 3341Job Family:-- ConcessionsFLSA Status: Non-Exempt--Unit Specific Unit Name:-- Smoky Mountain SportserviceReports to: ----Stand Leader and Level SupervisorUnion/Non-Union: NonPay Range: --$11.00Shift/Hours Required: All major eventsAge Requirement (if applic):-- 18 years old--Position Summary Under the direction of the Stand Leader or Level Supervisor, serves food and beverage from a concession stand and records transactions in the Point of Sale System, in accordance with the Company---s GuestPath Universal Service Standards and applicable Operational Standards.--Essential Functions:

  • Greets guests approaching stand
  • Properly records all transactions via the point of sale system and informs guests of the amounts owed.
  • Collects the proper money for food and beverage items and determines correct change for guests, or processes credit card transactions accordingly.
  • Accounts for all transactions; maintains accurate cash count and balance banks at end of shift
  • Participates in set-up of stand, arranges inventory, notifies Stand Leader of any inventory deficiency or shortages
  • Prepares and serves food and beverage items in correct proportions, following proper sanitation guidelines according to Company standards and specifications
  • Serves alcoholic beverages responsibly, requests identification, adhering to all unit and company alcohol service policies and procedures.
  • Records all waste.
  • Acquaints guest with items for sale and uses suggestive selling techniques
  • Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
  • Rotates to other stands when necessary.
  • Performs other duties as assigned.--Education & Experience:
    Cash handling experience required--Knowledge, Skills & Abilities:
    Excellent guest service skills; ability to adhere to Company---s GuestPath Universal Service Standards.Ability to complete required pre-employment sanitation and alcohol service training.Basic math skills; ability to accurately account for cash and inventory.Effective communication skills; ability to communicate with guests and receive orders.Ability to work effectively with others.Ability to work in fast-paced environment.Ability to follow job procedures and supervisor---s instructions with a cooperative work attitude.Maintains good personal hygiene in a clean and complete uniform.--Physical Requirements:
    Constant standing, walking, bending, reaching and repetitive motions.--Ability to remain stationary for entire length of shift.Ability to perform normal lifting of stock up to 35 pounds.--Environmental Working Conditions:
    May be exposed to variable temperatures, including extreme hot and cold, depending on season.May be required to work in confined and/or narrow spaces.May be required to work overtime on short notice*All positions require you to successfully complete a pre-employment and annual--background check.----*Nothing in this job description restricts the management---s right to assign or reassign duties and responsibilities on this job at any time.----Delaware North Companies, Inc. is an Equal Opportunity EmployerAfter submitting your application, you will receive a text and email invitation within 24 hours to begin our pre-screening and on-demand text interview process. Tell us about yourself, answer a few questions and quickly qualify for the position on your own time, all from the convenience of your mobile device!----Who We AreTake your career beyond the ordinary---to the extraordinary.At Delaware North, you---ll love where you work, who you work with, and how your day unfolds. Whether it---s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there---s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.-- Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.-- Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.All applicants will be subject to a pre-employment background check and may be subject to a--pre-employment--drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.-- Delaware North is an equal opportunity employer.----

    Company Description:

    Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915, Delaware North has global operations at high-profile sports and entertainment venues, national and state parks, destination resorts and restaurants and airports. With approximately $3 billion in annual revenue, the company---s 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com.

Keywords: Delaware North, Nashville , Concessions Guest Services Associate, Bridgestone Arena, Hospitality & Tourism , Nashville, Tennessee

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