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Customer Service Representative

Company: Big G Express
Location: Murfreesboro
Posted on: May 23, 2019

Job Description:



Provide and communicate business excellence for customers.

Description:


  • Handle day to day operations of booking, entering and managing loads.
  • Managing trailer pools with a goal to maximize revenues and provide our professional drivers with quality runs.
  • Maintain a sufficient load count using all data, information, and tools to maximize company assets and provide 100% on-time service to our customer base.
  • Communicate effectively with customers.
  • Communicate effectively with other departments.
  • Troubleshoot and resolve routine customer concerns.
  • Assist planning and dispatch with daily issues.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company requirements.
  • Other duties may be assigned.

    Skills:

    • Customer service experience in a trucking environment.
    • Manage a segment of our customer base within a fast paced setting.
    • Use exemplary communication skills (spoken/written) to represent Big G to the customer in a courteous, consistent and efficient manner so that the impression is one of excellence.
    • Keyboard skills, working knowledge of PC and AS400, Excel, Word.
    • Excellent communication skills.
    • Ability to set and handle priorities simultaneously and to communicate to the customer service team or another department any changes that could affect daily operations.
    • Detail oriented and excellent time management skills.
    • Knowledge of the transportation industry preferred.
    • Strong analytical and interpersonal skills.

      Education Required: High School Diploma or GED, Bachelor's degree preferred.

Keywords: Big G Express, Nashville , Customer Service Representative, Hospitality & Tourism , Murfreesboro, Tennessee

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