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Lead Concierge

Company: The Hutton Hotel
Location: Nashville
Posted on: January 14, 2019

Job Description:

Location: US-TN-Nashville# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsSet in the Nashville's lively West End neighborhood and steps from the heart of Music Row, the iconic Hutton Hotel offers 4-Star, Four-Diamond Hutton Hotel service and amenities inspired by our guests. Analog is a live music venue designed in partnership with Red Light Management. To work at Hutton Hotel is to work with a family of team members focused on making a positive impact and truly authentic memories. We treat our team members with the same respect and hospitality that we offer to our guests and because of this, we maintain a challenging and stimulating employee-centric work culture, developed and defined by the people who make us great. We focus on values such as determination, creativity, coachability, humor, and positivity. Our property and our culture are genuine, unique, and diverse, as is each team member who joins us. In addition to putting employee relations above all else, we are proud to offer competitive wages and benefits for our team members. If you are in the search for a new career and you want to join an energetic team where growth is encouraged, ideas are shared, and an experience is created, visit the Hutton, where you can stop saying you "HAVE TO" go to work, and start saying you "GET TO."OverviewLead concierge team by making arrangements for hotel guests. ResponsibilitiesMake reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. Procure services, provide information and reserve services to reputable athletic clubs, etc. Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. Assist guests with other requested services (e.g. mail, faxes, etc.) Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.Some exposure to cleaning chemicals. Prolonged periods of standing and/or walking with or without reasonable accommodation. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: The Hutton Hotel, Nashville , Lead Concierge, Hospitality & Tourism , Nashville, Tennessee

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