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Customer Service Representative

Company: Wood Personnel Services
Location: Nashville
Posted on: November 10, 2018

Job Description:

Customer Service Representative


  • Temp-to-hire opportunity
  • Nashville, TN

    A new company in Nashville is currently seeking candidates with excellent customer service skills who are looking to make a career change. This company offers fantastic opportunities for growth and upward movement. Active listening skills and the ability to work well with others are required for this position. Due to the nature of the position, this is not an immediate start.
    Compensation for the Customer Service Representative

    • $13 per hour

      Responsibilities of the Customer Service Representative

      • Develop and maintain a working knowledge of internal policies, procedures, and services (both departmental and operational)
      • Utilize automated systems to log and retrieve information
      • Perform accurate and timely data entry of electronic faxes
      • Receive inquiries from customers or providers by telephone, email, fax, or mail and communicate response within required turnaround times
      • Respond to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
      • Interact with hospitals, physicians, beneficiaries, or other program recipients
      • Investigate and resolve or report customer problems
      • Identify and escalate difficult situations to the appropriate party
      • Meet or exceed standards for call volume and service level per department guidelines
      • Initiate files by collecting and entering demographic, provider and procedure information into the system
      • Serve as a liaison between the Review Supervisors and external providers
      • Maintain logs and documents disposition of incoming and outgoing calls

        Requirements of the Customer Service Representative

        • Experience with inbound and outbound calls
        • Intermediate level Microsoft Office
        • Strong data entry skills
        • Patience and empathy
        • Attention to detail and quality of work
        • Problem-solving ability
        • Strong communication skills
        • Knowledge of medical terminology and health insurance industry

          Please respond with an updated resume and contact information. Feel free to contact us at (615) 399-0050.

          Keywords: Wood Personnel Services, Nashville , Customer Service Representative, Hospitality & Tourism , Nashville, Tennessee

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