Director of Event Planning
Company: Marriott Hotels Resorts
Location: Nashville
Posted on: April 2, 2026
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Job Description:
Description JOB SUMMARY Manages event planning functions and
staff on a daily basis. Core area of responsibility is the event
planning team, including the Senior Event Managers, Event Managers,
Associate Event Managers and Administrative Assistants. Position
oversees the administrative processes associated with the pre-event
and post-event phases of an event and the associated transitions
between all event phases. Ensures a seamless turnover from sales to
operations and back to sales while consistently delivering a high
level of service. Ensures the team maximizes revenue opportunities
by up-selling and accurately forecasting (catering and group rooms)
all events. The position is responsible for achieving guest and
employee satisfaction and for managing the financial performance of
the department. CANDIDATE PROFILE Education and Experience • High
school diploma or GED; 4 years experience in the event management,
food and beverage, sales and marketing, or related professional
area. OR • 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the event management, food and
beverage, sales and marketing, or related professional area. CORE
WORK ACTIVITIES Managing Event Planning Operations • Assigns all
events turned over to Event Planning team. • Oversees for turned
opportunities’ function space and group room blocks. • Communicates
and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures. • Leads execution
of activities to support the Event Management strategy. • Works
with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts. • Leads discussions to review event
complexity and proactively avoid service challenges and failures. •
Ensures the property is apprised of all groups that will impact
property operations. • Manages customer budgets to maximize revenue
and meet customer needs. • Maintains inventories to maximize
customer satisfaction and revenue opportunities. • Works with
highly complex or high profile groups when financial impact will be
significant. Leading Event Planning Team • Leads the catering menu
development process. • Champions all standards, policies and
procedures for the Event Planning team. • Leads Event Management
meetings. Providing and Ensuring Exceptional Customer Service •
Reviews comment cards, guest satisfaction results and other data to
identify areas of improvement. • Shares plans with property
leadership and ensures corrective action is taken to continuously
improve guest satisfaction. • Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations. • Interacts with guests to
obtain feedback on product quality and service levels. • Responds
to and handles guest problems and complaints. • Strives to improve
service performance. • Empowers employees to provide excellent
customer service. Managing the Sales and Marketing Strategy •
Develops working relationships with outside vendors and establishes
prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property. •
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
conventions. Conducting Human Resources Activities • Establishes
customer service guidelines so employees understand expectations
and parameters. • Ensures employees receive on-going training to
understand guest expectations. • Observes service behaviors of
employees and provides feedback to individuals and or managers. •
Reviews staffing levels to ensure that guest service and planning
needs are met. At Marriott International, we are dedicated to being
an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Nashville , Director of Event Planning, Hospitality & Tourism , Nashville, Tennessee
