GM
Company: Jose Andres Group
Location: Nashville
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Description: Job Title: General
Manager – Concept/PropertyNameConcept/PropertyName Reports To:
Director of Operations / Regional VP Direct Reports: Assistant
General Manager(s), Restaurant Manager(s), Beverage/Bar Manager,
Host/Reservations Lead, Supervisors/Captains ; close partnership
with Executive Chef Department: Operations Employment Type:
Salaried, Exempt About José Andrés Group José Andrés Group (JAG) is
a hospitality company led by Chef José Andrés, known for
outstanding guest experiences, innovation, and a values-driven
culture. Our teams bring world-class food and warm hospitality to
life across acclaimed concepts worldwide. Position Summary The
General Manager (GM) is the business owner of the
restaurant—responsible for strategic leadership, financial
performance, operational excellence, and a culture that delivers
remarkable hospitality every day. The GM leads and develops the
management team, ensures brand standards and compliance, drives
sales and profitability, and builds strong community and partner
relationships in alignment with JAG’s mission and values Key
Responsibilities Strategic & Business Leadership Set vision and
priorities for the property; translate goals into clear operating
plans and KPIs. Conduct weekly/monthly business reviews with
actionable follow-ups; communicate results to leadership and the
team. Champion JAG values, DEI commitments, and a culture of
accountability, learning, and care. Financial Performance &
Planning Own the P&L: plan, forecast, and deliver on revenue,
COGS, labor, and controllables. Build accurate weekly labor plans;
manage deployment in-shift to productivity and service standards.
Oversee inventory integrity, waste control, procurement practices,
and vendor relations. Monitor and act on KPIs: covers, check
average, mix, COGS, labor %, comps/voids, guest sentiment,
turnover. Operational Excellence Ensure flawless execution of
service across all activations (à la carte, bar, private dining,
events). Maintain SOPs, playbooks, and checklists, close gaps with
training and continuous improvement. Oversee facilities,
cleanliness, maintenance, and equipment reliability in partnership
with Culinary and Facilities. Lead openings/closings, cash
controls, and shift rhythms (pre-shift, deployment, recovery).
Guest Experience & Brand Stewardship Model anticipatory hospitality
and effective table touches; manage VIPs and recovery with speed
and empathy. Review feedback platforms and social sentiment;
implement improvement plans and celebrate wins. Partner with
Beverage and Culinary to evolve offerings and features that drive
sales and loyalty. Team Leadership & Talent Development Hire,
onboard, and retain top talent; maintain a strong bench of leaders
and key hourly roles. Coach managers and supervisors through
regular 1:1s, check-ins, and performance conversations. Deliver
ongoing training (service, product, systems, compliance) and
recognition programs. Ensure respectful, inclusive, and safe
workplaces, address conflict promptly and professionally. Sales,
Marketing & Community Drive topline via reservation strategy,
pacing, mix management, upselling programs, and private dining.
Support local marketing, partnerships, hotel/concierge relations,
and neighborhood/community engagement. Represent the brand at
events and media/PR moments as appropriate. Compliance, Safety &
Risk Ensure adherence to health department regulations, alcohol
service laws, wage & hour, and company policies. Maintain required
certifications; oversee incident reporting, investigations, and
corrective actions. Lead safety drills, allergy/ADA protocols, and
emergency readiness. Cross-Functional Collaboration & Projects
Partner closely with Executive Chef, Beverage, People/HR, Finance,
Facilities, Marketing, and Events/PD. Lead or support pre-opening
workstreams, seasonal/menu launches, and special projects as
assigned. Requirements: Required Qualifications 5–7 years of
progressive FOH leadership in high-volume upscale casual or fine
dining; 2 years as GM strongly preferred. Proven success owning a
P&L and delivering results across revenue growth, COGS, labor,
and guest satisfaction. Demonstrated ability to lead, develop, and
inspire management teams and large hourly staffs. Expert knowledge
of service standards, guest recovery, health/safety compliance, and
cash controls. Systems fluency: reservations
(Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling
(HotSchedules or similar), and Google Workspace. Strong
communication, organization, data literacy, and business judgment.
Ability to work a flexible schedule including nights, weekends, and
holidays. Preferred Qualifications Pre-opening experience (hiring
plans, training, readiness checklists). Wine/spirits certifications
or advanced product knowledge. ServSafe Manager, Alcohol Manager,
and local DOH certifications (or ability to obtain). Working
Conditions & Physical Requirements Stand/walk for extended periods
(up to 8 hours). Lift/push/pull up to 30 lbs. occasionally.
Frequent reaching, bending, listening, and visual acuity in a
fast-paced environment. Exposure to hot/cold environments and
cleaning chemicals per safety standards. In Return, We Offer You
Competitive base salary and performance-based bonus opportunities
Comprehensive health & wellness benefits Retirement savings plans
Employee dining and partner discounts Professional growth within an
award-winning, values-driven hospitality group Equal Opportunity
Employer José Andrés Group is an Equal Opportunity Employer and
participates in the federal E-Verify Program.Lead and manage all
restaurant operations in partnership with the Head Chef to offer a
world-class culinary experience, ensure concept vision and JAG
standards are executed consistently. Demonstrate that employees are
the highest priority, maintain a positive work environment and
develop the next generation of restaurant leaders. Take ownership
of the restaurant; ensure the restaurant operates efficiently and
profitably. Position reports to the Director of Restaurants.
Keywords: Jose Andres Group, Nashville , GM, Hospitality & Tourism , Nashville, Tennessee
