Concierge Nurse Consultant- Bilingual

Company: Gallagher Bassett
Location: Franklin
Posted on: May 23, 2025

Job Description:

IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.OverviewThis role requires Active Compact Registered Nursing license within resident state or California RN license with additional non-compact state licenses.Concierge Nurse Consultant Role: Gallagher Bassett's GBCARE division is looking for a bilingual nurse to join its new Clinical Concierge group.Clinical Concierge is an innovative and exciting early intervention offering to improve claim outcomes through proactive management of the medical treatment process from day one. Our purpose is to help people in need who are dealing with an injury or health-related setback. We understand them, support them, guide them, and get them the right type of specialist help, when needed.How You'll Make An ImpactThis is an opportunity to join a growing team where you can expect to learn and contribute in a number of different ways. The role would be based in a high velocity process-based setup where the nurse would be expected to handle up to 5-7 new cases a day. The position entails getting trained in and be effective in using a modern technology platform for case management, workflow, and communication. There will also be career growth opportunities as the team expands.How you'll make an impact

• Perform risk assessment via an empathetic interview of the injured worker over the phone.
• Provides outstanding claimant service and builds trust with the injured worker.
• Sets the direction in terms of what level of clinical oversight is needed on the claim.
• Keep all parties - injured worker, claims adjuster, physician, referral source-- informed on case progress.
• Help facilitate direction of care, including referrals to different providers, by delegating to support nurse and other support staff.
• Reviews medical records post appointment and checks for compliance with Evidence Based Medicine
• Determines if the claim needs ongoing nurse oversight
• Works collaboratively with support nurse and other support staff and ensures all delegated tasks on the case are getting done.About YouRequired:
  • Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
  • Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed.
  • Candidate must be Bilingual ( Fluent in Spanish / English)Preferred:
    • Bachelor's degree preferred.
    • Workers' Compensation experience is preferred.
    • CCM, CRRN or equivalent preferred
    • Experience triaging injuries or other medical issues is desirableBehaviors:
      • Empathetic, patient-centric disposition
      • Motivated to make a difference in lives of individuals dealing with injury related setback
      • Very particular about getting things done on time
      • Comfortable delegating tasks and ensuring they get done
      • Comfortable working with offshore team
      • Strong written and oral communication skills
      • Strong organizational and time management skills
      • Ability to work in a fast-paced environment
      • Ability to work independently without much oversight
      • Ability to work in a process-based environment where multiple people will be working on the same case, supporting the nurseCompensation And BenefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
        • Medical/dental/vision plans, which start from day one!
        • Life and accident insurance
        • 401(K) and Roth options
        • Tax-advantaged accounts (HSA, FSA)
        • Educational expense reimbursement
        • Paid parental leaveOther benefits include:
          • Digital mental health services (Talkspace)
          • Flexible work hours (availability varies by office and job function)
          • Training programs
          • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
          • Charitable matching gift program
          • And more...We value inclusion and diversityClick Here to review our U.S. Eligibility Requirements and Pay Disclosure StatementInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords: Gallagher Bassett, Nashville , Concierge Nurse Consultant- Bilingual, Hospitality & Tourism , Franklin, Tennessee