Customer Service BDC / Appointment Setter Associate - Crest Honda
Company: Sonic Automotive
Location: Nashville
Posted on: May 3, 2024
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Job Description:
Company Description* $15hr plus a generous commission plan*
Excellent Benefits Package* Paid Time Off* 401k Plus MatchCrest
Honda is one of the fastest growing brands within the automotive
industry. We are building a business based on doing things the
right way. From the way we treat our guests, take pride in our work
and share opportunities for our employees to grow as we grow. We
are proud of what we're doing here and would love to tell you about
our opportunities!Our associates are happy to work here because:We
boast the lowest turnover in the industry.We provide award winning
training (Training Magazine Top 125, and Brandon Hall Awards).We
are committed to developing and promoting within the company.Our
benefits are extremely competitive with Medical, Dental, Vision,
HSA, 401k and PTO.We encourage peer to peer teamwork and
recognition.Special benefits to purchasing and leasing a
car.Personal Automotive Concierge Service.If you want to find out
more about the types of jobs we have here, we've highlighted a
few.We're proud of what we're doing here. Come and join us!Job
DescriptionThe Service BDC Associate is responsible for generating
services appointments with customers that contact the dealership
via the internet. The Service BDC Associate delivers a premium
customer experience by responding to customer inquiries in a
prompt, professional, accurate and courteous manner. This highly
accountable position uses lead management tools, CRM software and
the internet to manage inquiry flow, update customer files, and
closely track customer interest. The service BDC associate will be
trained to understand all products and services offered, will
become knowledgeable of inventory as well as financing and
incentive programs.Duties and Responsibilities: Respond to internet
inquiries with courtesy, accuracy and professionalism. Promptly and
accurately enter all customer inquiry data into the CRM. Generate
services appointments. Conduct phone surveys to assess customer
preferences and quality of experience. Effectively utilize lead
management tools. Compile all necessary reports, forms and other
documentation on a timely basis. Perform other job-related duties
as assigned. Exhibit ethical behavior, provide the highest degree
of customer satisfaction and be honest in all aspects of dealing
with customers.Qualifications Excellent verbal and written
communication skills. Strong MS Office Suite computer skills.
Ability to work independently and as part of a team in a fast paced
environment. Ability to work in call center environment. Strong
organizational and time management skills. Ability to read and
comprehend rules, regulations, policies and procedures.We offer a
comprehensive benefit package, and a competitive compensation
package.Additional InformationIt's time to make the most important
move of your career. From our cooperative team-based approach; to
our more than 1,000 internal advancements each year, it's easy to
see the difference. When you join our organization, you'll enjoy
comprehensive training, competitive compensation, and unparalleled
benefits. Simply put, you'll experience the best that a career in
the automotive industry has to offer.All your information will be
kept confidential according to EEO guidelines.by Jobble
Keywords: Sonic Automotive, Nashville , Customer Service BDC / Appointment Setter Associate - Crest Honda, Hospitality & Tourism , Nashville, Tennessee
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