Homebuyer Concierge
Company: Lennar Homes
Location: Franklin
Posted on: May 3, 2024
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Job Description:
Overview:As one of the nations largest builders, Lennar has
built over one million new homes for families across America. Since
1954, our communities have catered to all lifestyles and family
dynamics, whether you are a first-time or move-up buyer,
multi-generational family, or active adult.At Lennar, Everythings
Included in our homes, and Everyones Included on our team. Our
Everyones Included vision is to be as inclusive and diverse as the
communities we build unleashing the power of diversity within our
workforce to drive innovation & sustainable growth.Homebuyer
ConciergeLennar is seeking a Homebuyer Concierge to provide sales
support as well as administrative and escrow support to the Sales
and Marketing department, including New Home Consultants, through a
variety of related responsibilities. The position requires an
ability to handle multiple tasks under deadlines, good judgment,
and a dependable, professional, and supportive
attitude.Responsibilities:Homebuyer ExperienceServe as the Buyers
point of contact once a Purchase Agreement has been executed, and
throughout the construction and closing processDrive Backlog
Management by calling Buyers and coordinating transactions through
the close of escrow.Set clear and concise expectations with Buyers
that support Lennar processes and policies.Provide Buyers with
relevant timely updates on the status of their build and help
answer all questions or concerns.Coordinate introductions and
meetings between the Buyer, Mortgage, Title, Construction, Sales
and Closing departments.AdministrativeEnsure all sales files and
necessary documents are complete, compliant, and close
successfully.Ensure all items in the DocuSign queue are completed
and current.Provide real-time feedback and analytics to Sales and
Closing department regarding sales paperwork and Backlog
Management.Manage contingency file follow-up.Facilitate all
Salesforce Purchase Agreement Milestones including but not limited
to:Conditional Loan Approval.Set up Dusty Shoe Walk with
coordination of the Construction Manager and Homebuyer. (CC - NHC)
(Typically at foundation complete and date can vary depending on
the type of product purchased.)Track NHO, NHD and Closing Meetings
with the Construction Manager, Customer Care, Buyer, Mortgage
Company, and Closing AttorneyCoordinate document signing for an
on-time closing.#CB #LI-CI1Qualifications:Minimum one (1) year of
experience supporting a real estate sales team preferred.High
School Diploma or GED required; Bachelors Degree preferred.High
level Customer Service in high volume business
environment.Intermediate or greater proficiency in Microsoft Office
Suite.Professional appearance and demeanor with ability to utilize
technology for virtual meetings and videos.Ability to adapt quickly
and maintain a positive attitude in a fast-paced and ever-changing
environment.Excellent verbal & written communication
skills.Attention to detail and excellent organization skills.Valid
Drivers License and valid auto insurance coverage required.Ability
to follow directions from supervisor, adhere to company processes
and policies, and accept constructive criticism.Requires visits to
homes under construction and may require visits outside of WHC at
homeowner and/or corporate events.Physical Requirements:This is a
primarily sedentary office position which requires the ability to
occasionally bend, stoop, reach, lift, move and carry office
supplies and materials weighing at least 25 pounds or less. Finger
dexterity is required to operate computer keyboard, calculator, and
telephone equipment. May operate a motor vehicle.FLSA STATUS:
Non-exemptLennar Core ValuesOur commitment to Quality, Value, and
Integrity is the underlying foundation upon which Lennar was built,
and these three fundamental principles still guide us in caring for
our customers, associates, shareholders, and community.Life at
Lennar!Lennar recognizes our associates are the heart of the
companys success. Learn new skills, build your path, and become an
integral part of the Lennar Family.When You Join:Health Insurance -
Medical, Dental & VisionVacation 3 weeks of vacationHolidays, Sick
Leave, & Personal Days401(k) Savings Plan with company matchPaid
Maternity & Bonding LeaveNew Hire Referral Bonus ProgramProduct
Purchase Discount for AssociatesAssociate Assistance PlanEveryones
Included Day - In the spirit of inclusion, diversity, and caring
for our community, Lennar en-courages our Associates to take a day
to connect, reflect and inspire those around us, in a way that is
uniquely important to you.And More!Lennar is an equal opportunity
employer and complies with all applicable federal, state, and local
fair employment practices laws.Type: Regular Full-Timeby Jobble
Keywords: Lennar Homes, Nashville , Homebuyer Concierge, Hospitality & Tourism , Franklin, Tennessee
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