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Customer Service Representative

Company: Imperial Dade
Location: Nashville
Posted on: March 19, 2023

Job Description:


American Paper & Twine, a division of Imperial Dade, leading national distributor, has a job open in Nashville, TN. The Customer Service team is hiring a talented Customer Service Representative! The Customer Service Representative will be interacting with customers, processing their orders, and providing information in response to customer's inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00am until 5:00pm.

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 100+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**


You will:

Answer customer's calls in a prompt, friendly and professional manner.
Interface directly with customers either by telephone, electronically or face-to-face.
Process orders, forms, applications, and requests.
Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
Optimize fill rates by providing subs for items out of stock or discontinued.
Keep record of all backorders.
Respond promptly to customer inquiries.
Assist customers with special needs and requests (quotes, road net, special order, faxing of credit applications. etc.)
Participate in all sales promotions and offer them to our customers.
Communicate problems/needs to the customer service manager,
Communicate information, problems, and customer request to his/her sales consultant

You have:

2 years of previous customer service experience
3 years of experience using MS Office and familiarity with using software
3 years of data entry experience
Excellent verbal and written communication skills
Possess an outgoing personality with an eager attitude to help others
Bachelor's Degree

We offer an exciting environment to work, learn, and grow professionally. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package. We are excited to continue to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.%30326073% %%customer%%

Keywords: Imperial Dade, Nashville , Customer Service Representative, Hospitality & Tourism , Nashville, Tennessee

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