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Patient Experience Concierge

Company: HCA Healthcare
Location: Nashville
Posted on: January 27, 2023

Job Description:

Description IntroductionDo you want to join an organization that invests in you as a(an) Patient Experience Concierge? At TriStar Centennial Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsTriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Fertility and family building benefits through Progyny

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • Family support, including adoption assistance, child and elder care resources and consumer discounts

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan

  • Retirement readiness and rollover services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

    Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.

    You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Experience Concierge like you to be a part of our team.Job Summary and QualificationsThe Patient Experience Concierge provides exceptional service to our patient population. The Patient Experience Concierge is responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services, and expedite patient flow.What you will do in this role:
    • You will welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
    • You will oversee the daily activities of the front desk and lobby areas including tidiness of the area.
    • You will secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
    • You will explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
    • You will assist incoming patients, relatives, and other responsible individuals with checking-in and obtaining insurance/financial information.What you should have for this role:
      • You must have a Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience require
      • Previous Patient Access experience preferredParallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
        HCA Healthcare Co-FounderBe a part of an organization that invests in you! We are reviewing applications for our Registrar opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
        This position is incentive eligible.

Keywords: HCA Healthcare, Nashville , Patient Experience Concierge, Hospitality & Tourism , Nashville, Tennessee

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