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Front Desk Concierge (Part Time / Overnight)

Company: Stratton Amenities
Location: Nashville
Posted on: September 25, 2022

Job Description:

Job DescriptionPart-time Overnight Concierge Ambassador Job DescriptionWe are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Downtown Nashville, TN. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.Position Requirements

  • Overnight, Weekend and Holiday availability
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressureMain Responsibilities
    • Greet and direct residents and visitors with a pleasant attitude
    • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
    • Cultivate and retain cohesive relationships with residents, vendors and contractors
    • Professional telephone etiquette and message delivery
    • Accurately log guest packages, ensure timely delivery and perform package inventory audits
    • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
    • Assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
    • Ability to maintain confidentiality
    • Walk the premises to ensure the highest standards are being met
    • Perform all other duties as assigned
    • Must be able to work flexible schedules including nights, weekends and holidaysExperience Requirements:
      • 3 years' experience in Hospitality/Upscale Hotel
      • 3 years' experience in luxury busy retail environment
      • Must have experience delivering exceptional service

Keywords: Stratton Amenities, Nashville , Front Desk Concierge (Part Time / Overnight), Hospitality & Tourism , Nashville, Tennessee

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