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In Room Dining Server

Company: Castle Rock Asset Hospitality Management LLC
Location: Nashville
Posted on: August 7, 2022

Job Description:

Room Service: Server Attendant Entry Level About this location: Bobby Hotel Downtown Nashville Class: Upscale Hotel Position: Full Time Rooms: 146 Shifts: Am & Pm Primary Purpose:

The primary purpose of the Room Service Associate is to provide guests with an excellent In Room Dining experience. Job Specific: Room Service

  • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
  • Delivers Room Service Orders to guestroom in a timely manner
  • Sets up and serves order in guest room, according to guest preference and Bobby Hotels Standards, in a polite professional manner
  • Obtains proper charge authorization or payment for orders delivered
  • Completes all necessary paperwork accurately and legibly
  • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
  • Cleans and maintains Room Service area and equipment
  • Delivers amenities to guestrooms Refreshment Pantry:
    • Inventories guest room Refreshment Pantries to determine consumption by guest
    • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
    • Replenishes Refreshment Pantry items consumed
    • Inspect Refreshment Pantry contents and maintains freshness of product
    • Cleans and maintains refreshment pantry appearance to established standards
    • Removes consumed amenity items and/or Room Service trays from guest rooms
    • Completes DND/No Service, inventory and in-house guest list paperwork and reports
    • Communicates discrepancies regarding Refreshment Pantry usage to Captain
    • Restocks and rotates Refreshment Pantry attendant cart supplies Duties:
      • Completes required set up / preparation, at beginning of shift
      • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
      • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
      • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
      • Completes assigned closing duties at end of shift
      • Other duties as assigned General
        • Promotes and applies teamwork skills at all times
        • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
        • Is polite, friendly, and helpful to guests, management and fellow employees
        • Executes emergency procedures in accordance with Bobby hotel standards
        • Complies with required safety regulations and procedures
        • Attends appropriate hotel meetings and training sessions
        • Maintains cleanliness and excellent condition of equipment and work area
        • Complies with hotel standards, policies and rules
        • Recycles whenever possible
        • Remains current with Bobby hotel information and changes
        • Complies with Bobby hotel uniform and grooming standards Qualifications
          • High School diploma or equivalent
          • Experience as Food Service /Room Service Attendant in quality food service/hotel operation
          • Thorough knowledge of quality food service techniques and standards
          • Exceptional guest service attitude and abilities
          • Ability to lift and carry food service trays weighting 35+ pounds
          • Ability to work flexible schedule to include weekends and all holidays. OTHER:

            Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.



            Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.



            The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. #bobbyscrew PI186494257

Keywords: Castle Rock Asset Hospitality Management LLC, Nashville , In Room Dining Server, Hospitality & Tourism , Nashville, Tennessee

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