In Room Dining Server
Company: Castle Rock Asset Hospitality Management LLC
Location: Nashville
Posted on: August 7, 2022
Job Description:
Room Service: Server Attendant Entry Level About this location:
Bobby Hotel Downtown Nashville Class: Upscale Hotel Position: Full
Time Rooms: 146 Shifts: Am & Pm Primary Purpose:
The primary purpose of the Room Service Associate is to provide
guests with an excellent In Room Dining experience. Job Specific:
Room Service
- Presets trays and carts as required throughout shift. Prepares
each tray for specific order requirements
- Checks all Room Service Orders for accuracy and completeness
prior to departing kitchen
- Delivers Room Service Orders to guestroom in a timely
manner
- Sets up and serves order in guest room, according to guest
preference and Bobby Hotels Standards, in a polite professional
manner
- Obtains proper charge authorization or payment for orders
delivered
- Completes all necessary paperwork accurately and legibly
- Picks up soiled Room Service trays and carts from guestrooms
and corridors as needed
- Cleans and maintains Room Service area and equipment
- Delivers amenities to guestrooms Refreshment Pantry:
- Inventories guest room Refreshment Pantries to determine
consumption by guest
- Prepares Refreshment Pantry charge ticket and forwards to
appropriate cashier for billing to guest account
- Replenishes Refreshment Pantry items consumed
- Inspect Refreshment Pantry contents and maintains freshness of
product
- Cleans and maintains refreshment pantry appearance to
established standards
- Removes consumed amenity items and/or Room Service trays from
guest rooms
- Completes DND/No Service, inventory and in-house guest list
paperwork and reports
- Communicates discrepancies regarding Refreshment Pantry usage
to Captain
- Restocks and rotates Refreshment Pantry attendant cart supplies
Duties:
- Completes required set up / preparation, at beginning of
shift
- Inspects all equipment prior to and at end of shift, reports
any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies
necessary to support forecasted level of business
- Performs delivery, placement and any required set up of
amenities and/or equipment requested by guest
- Completes assigned closing duties at end of shift
- Other duties as assigned General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with Bobby hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with Bobby hotel information and changes
- Complies with Bobby hotel uniform and grooming standards
Qualifications
- High School diploma or equivalent
- Experience as Food Service /Room Service Attendant in quality
food service/hotel operation
- Thorough knowledge of quality food service techniques and
standards
- Exceptional guest service attitude and abilities
- Ability to lift and carry food service trays weighting 35+
pounds
- Ability to work flexible schedule to include weekends and all
holidays. OTHER:
Regular attendance in conformance with the standards, which may be
established from time to time, is essential to the successful
performance of this position. Due to the cyclical nature of the
hospitality industry, employees may be required to work varying
schedules to reflect the business needs of the hotel. In addition,
attendance at all scheduled mandatory training sessions and
meetings is required.
Upon employment, all employees are required to fully comply with
policies and procedures for the safe and effective operation of the
hotel's facilities.
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities, duties and
skills required. #bobbyscrew PI186494257
Keywords: Castle Rock Asset Hospitality Management LLC, Nashville , In Room Dining Server, Hospitality & Tourism , Nashville, Tennessee
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