NashvilleTNRecruiter Since 2001
the smart solution for Nashville jobs

Service BDC/Appointment Concierge- Audi Nashville

Company: Sonic Automotive
Location: Brentwood
Posted on: August 8, 2022

Job Description:

Job Description

Purpose:

The Service -BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. - The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. - This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. - The -service -BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

-

Duties and Responsibilities:

- - - - - - - -Respond to internet inquiries with courtesy, accuracy and professionalism.

- - - - - - - -Promptly and accurately enter all customer inquiry data into the CRM.

- - - - - - - -Generate service appointments.

- - - - - - - -Conduct phone surveys to assess customer preferences and quality of experience.

- - - - - - - -Effectively utilize lead management tools.

- - - - - - - -Compile all necessary reports, forms and other documentation on a timely basis.

- - - - - Perform cashier duties as requested. -

- - - - - - - -Perform other job-related duties as assigned.

- - - - - - - -Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Keywords: Sonic Automotive, Nashville , Service BDC/Appointment Concierge- Audi Nashville, Hospitality & Tourism , Brentwood, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Nashville RSS job feeds