Dozen Bakery is hiring for Front of House!

Company: Bichat Baking LLC
Location: Nashville
Posted on: August 8, 2022

Job Description:

Job DescriptionSalary: From $9 per hour plus tipsAt Dozen Bakery, we believe that putting our best into everything we do always yields the greatest result. We value our work, ourselves, and those we work alongside as we strive for perfection while putting our unique selves into everything we make and do, day after day.Were looking to add a new team member to our front of house team. Prior serving, retail, or barista experience is a plus! Pay starts at $9 per hour plus substantial tip share. Based on candidates preference, this position could be either part-time (24-30 hours weekly) or full-time (40 hours weekly). Dozen offers benefits to all employees, including paid time off, 401(k) with employer match, and medical, dental, and vision insurance (insurance is for full-time employees only).This position requires constant standing, frequent walking and bending, and the ability to lift and/or carry up to 25 pounds without assistance and up to 50 pounds with assistance. Dozen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or service in the military.FRONT OF HOUSE TEAM MEMBERJOB DESCRIPTIONThe Front of House (FOH) Team Member is responsible for providing kind, empathetic, and humble service to all of Dozens customers, ensuring that they have a great experience at Dozen from start to finish. The responsibilities of this role include, but are not limited to:CUSTOMER EXPERIENCETreats each customer with respect, warmth, and kindness.Follows all food safety practices at all times.Ensures all areas of the FOH are clean, presentable, and welcoming to customers at all times. This includes the sidewalk, the dining room, behind the counter, and the restrooms.Maintains a strong working knowledge of all Dozen products in order to inform and educate customers about every menu item.Prepares all beverages correctly and efficiently, keeping cleanliness of the espresso bar as a focus and mise en place a priority at all timesHandles all customer complaints with empathy, kindness, and humility; accepts responsibility for mistakes and immediately fixes the problem; escalates complaints to a higher level when appropriate.TEAMAttends product education classes for the FOH team; reviews all seasonal menu changes in detail in order to answer any customer questions.Attends and contributes to monthly meetings for the FOH staff in order to discuss new information, address any issues, and recognize the hard work of each person working in the FOH.Utilizes time that is not busy to prepare the front for the next shift; this may include things like folding boxes, cleaning, stocking items up front, and organizing.Assists the Customer Experience Manager with training new FOH employees.Works in cooperation with other FOH team members to ensure all customers are taken care of, all tasks are completed, and breaks are taken in a timely manner.PERSONAL ACCOUNTABILITYInteracts with the team and customers at Dozen with empathy, kindness, and humility.Communicates clearly and compassionately with customers and staff. Maintains a good record of attendance and punctuality.Uses emotional intelligence in order to interact with a multitude of different personalities and needs; treats every person with respect.Maintains a sense of curiosity and a desire to learn.Has a strong sense of personal accountability and a desire to be better every day.Maintains a commitment to making Dozen a more diverse and inclusive work environment.

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