Remote Helpdesk Analyst

Company: Interactive Resources - iR
Location: Nashville
Posted on: June 25, 2022

Job Description:

As a Help Desk Analyst you will be responsible for providing technical support via the phone and internet for our clients' retail systems.
Qualifications:

• Strong IT technical background, including networking, OS, and application support
• Ability to handle multiple calls and situations and follow them through to a solution
• Strong verbal and written communication skills
• Able to work various shifts including weekends
• Minimum AAS degree, Bachelors preferred from accredited institution
• Minimum two years of experience working in an IT support role
• Experience in supermarket operations a plusResponsibilities:
  • Respond to support requests regarding computer software, hardware, or network operations to resolve issues
  • Read technical manuals, confer with users, recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams
  • Install software on users' computers
  • Document daily activity of all communication transactions, issues, and remedial actions taken
  • Author training materials and procedures
  • Present training to end users
  • Conduct evaluation of company products and services and recommend improvements
  • Provide good technical support and customer service via phone calls or emailsBenefits:
    • Health insurance
    • dental insurance
    • 401k
    • Paid time off
    • Tuition assistance program
    • Loyalty rewards
    • Company-sponsored employee activities

Keywords: Interactive Resources - iR, Nashville , Remote Helpdesk Analyst, Hospitality & Tourism , Nashville, Tennessee