Guest Service Agent
Company: Bobby Hotel
Location: Nashville
Posted on: May 16, 2022
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Job Description:
Bobby's looking for the real deal. If you're easy to like, care
about the people you work with, confident and comfortable in your
own skin, we want to meet you. If you can walk the talk and bring
something new to the table, we're ready to chat. Think you could be
the perfect match? Great! But first, you should learn a little bit
about the gig--- --- --- ENGAGE: Turning on your charm and smile is
second nature. As a Guest Service Representative, you have the warm
personality it takes to be the face of the hotel. Thank goodness!
Because working the Front Desk at Bobby, you know you need to have
all the answers. Guests seek you out to help with any and every
situation. It's more than just checking in, and checking out
guests. It's checking on them too. Striking up a convo just saying
hi as they pass through the lobby. When things aren't quite right,
you're on it making sure the problem's fixed and the guest is
happy. You know you attract more flies with honey than with
vinegar. You genuinely care about others, but also know your way
around a computer, and are pretty good with the numbers part of the
job too. Not everyone can handle the constant interaction, but to
you - it's a joy! --- DEMONSTRATE:--- --- Know the city. Know the
property. Know the answer. Or---find out! Establish and maintain
working relationships with the whole crew. From those on the crew
at the front line beside you to your leaders, respect is given and
received. --- Protect Bobby's assets.--- Take care of the tools we
have the privilege of using day in and day out. Trust me - they
make our job a lot easier! --- Create trust by showing up. Mentally
and physically present to give your best to anyone that may need
help. --- Be sincere. People are interacting with you All. Day.
Long. Fake attitudes are not attractive. Take ownership. You will
mess up. You will fall short. You will fail. It's okay!
Opportunities to grow and learn should be recognized. Be super good
with details. You are handling the guest account while they're
here. Have fun! This role is unique. You'll create memories for
others and gain a few yourself. BOBBY TAKES CARE OF THE CREW: If
it's one thing Bobby knows, a little Rest and Relaxation is good
for the mind, body, and soul. Bobby wants you have a life outside
of work. Heck, Bobby will even pay to get you to get outta here and
take some time off. Bobby calls it Paid Time Off. Pretty original,
right? And, you won't have to wait long to take it. Medical plans
featuring dental and vision coverage, because Bobby doesn't want
the crew catching a cold or not have a bright smile. There's life
insurance for you, your spouse and children. Bobby believes a penny
saved is a penny earned. So when it comes to retirement and the
401k Plan Retirement plan, if you're will put something in, so is
Bobby. Dollar for dollar. And the company match is vest
immediately, so the money is yours right away. Hanging with Bobby
has its perks. Have you ever dreamed of island hopping in Greece,
lounging by the ocean in South Beach, or just a quick trip to the
Big Apple? With our hotel discounts you can explore the world for
less, while staying at some of the top hotels on the planet....and
if you just need a place to put up the visiting in-laws, we've got
you covered for that too. If you're looking for room to grow, we've
got it. We want to help you reach the top, so things like internal
promotion and shadowing opportunities are always on our radar. On
top of that, Bobby Hotel is our third project. (We've been
averaging about one project a year.) If you plan to grow, that's
great, because we do too. Bobby will get you right up to speed.
We'll teach you the ins and outs of anticipatory service to awaken
guests to all that this boutique hotel in downtown Nashville has to
offer. You'll find craft services in the cafeteria. Fill up on free
employee meals curated by our own Culinary crew. Bobby will style
you with attractive wears to signify you as a member of the crew.
Bobby gives back to Nashville. Participate in community outreach
and give back to the eclectic city that inspires us all. We are an
equal opportunity employer. Bobby believes in trust but verify. All
successful candidates will be subject to a background check and
Everify. PI177829299
Keywords: Bobby Hotel, Nashville , Guest Service Agent, Hospitality & Tourism , Nashville, Tennessee
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