Concierge & Club Level Staff
Company: Grand Hyatt Nashville
Posted on: January 16, 2022
This is the job description for CONCIERGE & CLUB LEVEL
Job Title: Concierge
Department: Front Office
Company: Dimension Development
Reports To: Front Office Manager
Job Purpose: To improve guests experience while at the hotel by
arranging for specific services and providing needed
1. Offers information pertaining to available services and
facilities of hotel, points of interest, and entertainment
2. Furnishes information, makes reservations, and obtains tickets
for guests to social and recreational events or
for travel. Supplies guests with travel information, such as
transportation rates, routes, and schedules.
3. Reports suspicious behavior of patrons to hotel security
4. Acts as host for morning coffee service.
5. Assists Administrative Assistant in duties such as authorizing
6. Arranges for cleaning, laundering, and repair of guests'
clothing and other items.
7. Handles all V.I.P. requests including ordering of products and
8. Arranges for sending and receiving of packages.
9. Takes the initiative to greet guests in a friendly and warm
10. Other duties as assigned.
1. Carry out specific oral or written instructions, frequently
following a simple routine.
2. Perform the same task over and over, frequently in the same
3. Assist guests by lifting and carrying guests belongings.
Education: HS Diploma or equivalent
Experience: Previous Guest Service experience preferred
Physical Requirements and working conditions:
Ability to speak and hear. Close and distance vision. Frequent
sitting with some walking and standing. Frequently lifts/carries up
to 50 lbs. Continual use of manual dexterity and gross motor skills
with frequent use of bi-manual dexterity and fine motor skills.
Continually works in normal office conditions and in close
proximity to others.
Additional physical, visual and working requirements:
X Outdoor weather conditions
X Stand for long periods of time
X Walk extended distances
X Wet or humid conditions
X Lift/carry 26-50 lbs.
X Able to work overtime and irregular hours
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties from particular jobs when business need
Keywords: Grand Hyatt Nashville, Nashville , Concierge & Club Level Staff, Hospitality & Tourism , Nashville, Tennessee
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