Guest Service Coordinator FT (Soundwaves) - Gaylord Opryland Resort & Convention Center - (21122476)
Company: Marriott International, Inc.
Posted on: November 22, 2021
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Gaylord Opryland Resort & Convention Center, located at 2800
Opryland Dr, Nashville, TN , 37214 is currently hiring a Guest
Service Coordinator FT (Soundwaves).
Responsibilities include: Supply guests with directions and
information regarding property amenities, services, and hours of
operation, and local areas of interest and activities. Contact
appropriate individual or department (e.g., Bellperson, Front Desk,
Housekeeping, Engineering, Security/Loss Prevention) as necessary
to resolve guest call, request, or problem. Follow up with guests
to ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly. Respond to special requests from guests
with unique needs. Communicate VIP arrivals to designated personnel
for escort and delivery of amenities.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals. Comply with quality
assurance expectations and standards. Identify and recommend new
ideas, technologies, or processes to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Nashville , Guest Service Coordinator FT (Soundwaves) - Gaylord Opryland Resort & Convention Center - (21122476), Hospitality & Tourism , Nashville, Tennessee
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