Customer Service Leader - 3311
Company: MAPCO Express Inc.
Location: Nashville
Posted on: February 25, 2021
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Job Description:
The MAPCO team of more than 3,200 dedicated employees with a
strong commitment in customer service delivers Convenience You Can
TRUST in 345 company-owned convenience and fuel retailing units.
Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia,
Kentucky and Mississippi, MAPCO stores offer a wide array of high
quality products and services. Customers can refresh and recharge
with freshly-brewed coffee, packaged snacks and drinks, high
quality fuel and special deals through the industry leading MAPCO
MY Reward$ loyalty program. MAPCO and its subsidiaries also operate
a fuel logistics business comprised of more than 100 tankers and a
fuel wholesale and fleet group serving over 125 accounts. Since
November of 2016, the organization has been owned by COPEC, a South
American-based retail company. Customer Service Leader Opportunity
Position Responsibilities: - Meet company customer service
standards. - Follow company cash control policies and procedures. -
Adhere to all laws and regulations regarding the sale of any
government regulated products and services. - Obey company and
health department safety guidelines for food preparation. - Detail
cleaning of store interior and exterior according to company
standards. - Stock and rotate products including coolers and/or
freezers. - Complete training activities and pass minimum job
performance standards. - Follow company general rules of conduct
and code of ethics. - Motivate sales associates to grow the store
sales and profitability using suggestive selling techniques.-
Assist the store manager in hiring, developing, and training others
in store to meet company standards and guidelines.- Other duties as
assigned.Core Competencies:Time Management- Value time and use your
time effectively and efficiently.- Concentrate your efforts on the
more important priorities and can attend to a broader range of
activities.- Get more done in less time than others.Action
Oriented- Enjoy working hard and seize more opportunities than
others.- Not fearful of acting with a minimum of planning.Customer
Focus- Act with customers in mind and be dedicated to meeting the
expectations and requirements of internal and external customers.-
Get first-hand customer information and use it for improvements in
products and services.Determination- Pursue everything with energy,
drive, and a need to finish.- Seldom give up before finishing,
especially in the face of resistance or setbacks. Essential
FunctionsStanding/Walking 50%Lifting up to 40 pounds 10%Bending
10%Sitting 10%Squatting/Stooping 5%Climbing 5%Reaching 10%Capable
of working in a fast-paced environment that requires being on your
feet for an extended period of time.Travel Requirements- 0
overnight stays per yearHandle Hazardous Materials- 5%Educational
Qualifications and Experience:- Customer service experience desired
- Ability to perform multiple tasks at one time - Read, understand,
and speak English at an eighth grade level - Comprehend and perform
basic math skills - Understand, comprehend, and perform basic
computer and point-of-sale skills We are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or national origin, disability status,
protected veteran status, or any other characteristic protected by
law. Equal Opportunity Employer/Disabled/Veterans. Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: MAPCO Express Inc., Nashville , Customer Service Leader - 3311, Hospitality & Tourism , Nashville, Tennessee
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